Teams | Collaboration | Customer Service | Project Management

Interactive Polling with Miro: Engage Your Audience Instantly

Transform your workshops, team events, and presentations with the interactive Polling Widget! In this video, learn how to embed polls directly onto your Miro boards, craft engaging questions, and add response options effortlessly. See how to activate your poll, collect real-time answers from participants, and share the final results for dynamic and engaging discussions. Perfect for creating memorable moments and gathering instant feedback, this feature is a must-have for any collaborative session.

Zendesk QA Spotlight: AI-powered conversation discovery

Zendesk QA Spotlight is an AI-powered conversation discovery tool that highlights customer service interactions falling into the must-review category, and revealing the greatest learning opportunities for your support team. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How to Create Standard Operating Procedures for Your Service Desk

Service desk Standard Operating Procedures (SOPs) are a great way to systematize working practices and lead to a more consistent experience for agents and end-users. Done well, they can be used to build up a solid knowledge base for your technical teams, which will improve response times, fix rates, and customer satisfaction. See how to create standard operating procedures for your service desk in this video, and get ready to improve IT support's quality, accuracy, and efficiency!

How To Convert documents to PDF format in M-Files

Files of the object can be automatically converted into PDF form on the server when the object changes state. Conversion to PDF on the server can be done for files in such source formats as Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and Visio, as well as RTF and OpenOffice files. When converting to PDF, M-Files updates the M-Files property fields, if any, in Microsoft Word and Microsoft Excel documents by using the current metadata of the object.

Building an AI-Ready Zendesk Help Center

About the AI User Group: The A.I. User Group Welcome to the A.I. User Group – a dynamic hub for Zendesk customers eager to dive deeper into the world of Artificial Intelligence. Organized by Zendesk users, for Zendesk users, our mission is to foster a vibrant community focused on learning and sharing insights. We aim to be a resource for everyone, from seasoned Zendesk users to casual enthusiasts, even those pressed for time but curious about AI.