Teams | Collaboration | Customer Service | Project Management

Latest Videos

Zendesk + Shopify: An eCommerce match made in heaven

Hear firsthand how eCommerce champions, Pair Eyewear and LuxDeco, balance hyper-growth with quality service using Zendesk + Shopify in harmony. In this video, we walk you through how you can execute best-in-class, customer-first experience by leveraging key metrics, core Zendesk capabilities, and foundational integrations.

Rocket.Chat - Secure and compliant collaboration platform

Rocket.Chat is the world's largest open source communications platform. Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromises on data ownership, customizations or integrations. Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat every day to keep their communications completely private and secure.

Zendesk Customer Experience Trends 2023 - Conversational experiences | Conversations with Zendesk

Customer Experience Trends 2023 - Conversational experiences Customers want fluid, natural conversational experiences in which they are in control – they can choose where the conversation goes across channels as well as when the conversation pauses and resumes. Businesses are building a more fluid CX, especially as a majority of consumers would spend more with companies that allow them to start a conversation on one channel and pick it up on another – without needing to repeat themselves.

The BIG Obstacle to a 4-Day Work Week

In this video, we look closely at some of the biggest obstacles companies face when transitioning to a 4-day work week. Emails, meetings, chats, and notifications interrupt our flow state. We must gear towards more effective communication for a 4-day work week to actually work. It is a critical factor in driving productivity. With the 4-day week, it's essential to streamline communication to maximize the 32 hours we have each week.

How to build a InvGate Chatbot - FREE - No code 2023

Automate InvGate ticketing, user management, access provisioning, and more with chatbot for InvGate. Use workativ’s chatbot builder to add, remove, or optimize new topics for the InvGate chatbot easily based on your requirement. Use our no-code canvas to create engaging employee experiences faster in minutes. Go digital with a chatbot to deliver employee support – faster, smarter, and easier. Deploy the InvGate chatbot on your Slack, Teams, or a Chat Widget in a few clicks.

What's New in Asana | February 2023

Welcome to the February edition of What's New in Asana! This month we’re sharing some new ways to get consistent results through automated workflows and processes. First, automate workflows that rely on subtasks. Now select an option to run a rule on both tasks and subtasks. And you can now see subtasks in the Timeline view to help you visualize complex projects with dependent workstreams. Next, you’ll find new ways to automate work across your tools. Explore new rules integrations with Google Calendar, Dropbox, Box, and OneDrive.

Using the Basecamp Message Board

The Message Board in Basecamp is the perfect place to make announcements, pitch ideas, pose a question, or share progress. And in many cases, it can replace emails. In this video, Kimberly from Basecamp's Customer Success team does a deep dive into the Message Board to show all of its features and how it can help you keep your work organized. Timestamps: Other Basecamp video tutorials.