Teams | Collaboration | Customer Service | Project Management

Latest Videos

Best Apps to Track Employee Attendance

The old fashioned way of tracking employee attendance and time presents several challenges. In this video we’ll detail how Buddy Punch — our employee attendance tracker — solves the above problems, so that you can (1) make your staff accountable, (2) save hours on payroll, and (3) create schedules quickly and more accurately. Then, we’ll list other employee attendance data systems, so that you can make a more informed decision before you start tracking.

How to: Using webhooks at Zendesk

In this video, we’ll take a look at what webhooks are, how they function, and how to use them at Zendesk. We’ll also set up a couple of webhooks, first in the Zendesk Admin Center UI where we’ll see how we can create cards in the project management tool Trello, then using the webhooks API, where we’ll work with the Github API to raise issues in a repository.

HaloITSM Development Strategies - Tech Talk with Excalibur Data Systems

HaloITSM is a single, all-inclusive ITSM software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike. It wont just standardize your processes, but it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.

Discussing Decisions! Card Tables and To-Dos

A raw, unedited conversation between two 37signals' two co-founders, Jason Fried and David Heinemeier Hansson, about a recent decision they made regarding Card Tables (a new Kanban feature in Basecamp 4) and To-dos. In this video discuss the decision not to allow customers to convert To-do lists or To-do items into Card Tables or Cards. Even thought it's been a top request, they go into the philosophical and practical reasons why they decided against the conversion feature.