Teams | Collaboration | Customer Service | Project Management

An overview of how Jira Service Management’s asset and configuration capabilities can be used resolve incidents faster, discover the root causes of problems, and analyze the downstream impact of changes to reduce risk.

Discover what ticket backlog is and why you should be analyzing backlog data within Zendesk.

In OneDesk, we support both the traditional and Agile approaches to project management. Here are some of OneDesk’s features that are designed to help you manage your projects using the Agile methodology. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Meet our Kanban board view feature! Now Chanty users are able to create tasks, assign them, manage their statuses, set deadlines, and much more! All in one place! This task management feature empowers teams to work more productively and efficiently. No more lost work missed deadlines and non-collaborative teams. Try it today and make your work process better with Chanty! Task management has never been easier.

Founder, creative facilitator, and author of Creative Process Design: A Methodology for Team Ideation and Co-Creation, Alejandro Masferrer from Trigger leads this VMUG giving you the tools to identify and solve team frictions together (because collective intelligence beats individual intelligence any day).

The rest of the Courier team and I have been building an exciting new way to design, send, and monitor all of your app's user notifications. As you may have heard in my video above, we understand that notifications are difficult to get right. So much so that most of us aren't excited about receiving many of them.

On Thursday, June 24th, the community hosted an event on the newer features in Zendesk Sell. We discussed new updates to roles and permissions that can help you manage users, the improvements between Sell and Support, and how to create a seamless experience for your customers.

"Customer Sentiment is the greatest call center invention in the last couple of years" - Thomas Laird. But what exaclty is Customer Sentiment and how is it a game-changer for call centers? Find out in this video as Thomas explains it in detail.

When you talk about measuring customer experience, which one is the best? Thoma Laird explains why customer sentiment is a more valuable metric than NPS or CSAT. It might be one of the most important metrics that any call center can track. Watch the full video to find out why!

With OneDesk’s Project Management features, you can optimize your team management, project management, and portfolio management. You can also plan and schedule projects, and more. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.