Choosing professional services automation (PSA) software is like shopping for a car. You want a model that fits your needs and budget, but you don't want to sacrifice features. It wouldn't make sense for a family of six to buy a two-seater sports car, right? The same goes for PSA software. You must understand your organization’s needs and evaluate the features and functionalities of each product to make the right selection. Here are our tips for choosing the best PSA software for your business.

Have you ever been in the middle of a task when a chat message, buzzing phone, meeting invitation or news alert broke your flow? It’s hard to get going again after a distraction. And that’s more concerning than it might seem at first. Most people come up against between 31.6 and 60 distractions in a day. Each distraction pulls our attention away for 5 to 25 minutes, which can quickly add up to an astronomical amount of unnecessary time wasted.

Running a business today is a tough gig. It’s fair to say that the combination of two global economic catastrophes in two decades, rising inflation, increasing competition and widespread employee disengagement has business leaders looking for ways to manage costs. But there’s growing evidence that shows cost-cutting is bad for productivity.

To run a contact center that’s both efficient and cost-effective, you need to align people, processes, and resources with the company’s key business objectives. Workforce management (WFM) is crucial for the success of any call center. But building out a WFM function is often easier said than done, especially without the right tools or frameworks.

This month the spotlight is on enhanced collaboration with clients as we’re making Scoro’s quotes all the more interactive and easily shareable. And that’s not nearly all – we’ve been busy and packed in a slew of smaller work management improvements as well!

Many people quickly think of a boss as someone who gets things done. However, the roles of a boss and a leader are vastly different. To truly understand how to achieve success within your organization, you must first understand the key differences between bosses and leaders.

Let’s be honest: professional service agreements (PSAs) can be difficult to read, and they’re even harder to write. But if you work in the creative industry or the knowledge economy, you’ll probably work with a business or individual providing professional services. There are around 910,000 professional services firms in the United States alone, employing some 9.5 million professionals.

A career in sales can be very fulfilling, but it’s certainly not for everyone. With demanding targets, long hours, and many more pressures to contend with, sales professionals tend to experience something called sales burnout. Though a lot of salespeople thrive under pressure, anyone can experience burnout at work. It’s important to understand and curb burnout as much as possible to hold onto the best people on your team and help them reach their potential.