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Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

How to increase client retention with innovation

Maintaining client relationships and preventing churn is a never-ending battle for most companies, B2B and B2C alike. Based on our users’ experience, we’ve identified that client churn is most commonly linked to low work output, lack of innovation, and employee engagement. Preventing client churn is not only a key profitability driver, but it can also contribute to expansion and acquisition through referrals and relevant case studies.

Understanding process management: The key to organizational efficiency

Project managers shoulder lots of responsibility. Keeping the team productive, addressing problems, creating solutions, and fostering collaboration are all items that land on their plate. So is process management. If processes are ill-managed, the entire project pays the price. Communication can break down, accountability can decrease, errors can increase, and milestones can go unmet. If this scenario gives you indigestion, you’re not alone.

10 Work Innovation Summit takeaways to unlock AI's potential

For many of us, the way we work is broken. But the combined power of humans and AI offers a potential solution. At The Work Innovation Summit, we explored the potential for AI to transform the way we work. The event highlighted the magic that unfolds when AI—rather than adding to the work pile—alleviates repetitive tasks and allows humans to channel their ingenuity, empathy, and passion into purposeful, meaningful work.

What is a sales project manager? (And how to become one)

Do you love crushing sales goals and being part of new development? Are you the type of person who wants to make a direct contribution to the agency you work for? If you answered an enthusiastic “YES” to these questions, a sales project manager position may be right up your alley. For projects to succeed, they need strong leaders to manage timelines, work well with teams, and solve problems that could impact the deliverable. This role isn’t for everybody.

9 ways agencies can reduce churn and strengthen client retention

Is your customer churn rate stopping you from growing your agency? In an industry where most agencies have a relatively small number of customers, loyalty is incredibly important. Unfortunately, there are all sorts of ways that customer experience and satisfaction can suffer. Potential causes of customer churn include poor customer service, inattention to customer needs, and a weak onboarding process.

The role of the cost breakdown structure (CBS) in effective project planning

Projects have lots of moving parts that can make it difficult for agencies to create an accurate budget. But while that’s true, not having an accurate budget can result in negative consequences, like not having enough money allocated or being too optimistic and ending up missing deadlines — which can significantly impact client satisfaction.