Teams | Collaboration | Customer Service | Project Management

Running a business today is a tough gig. It’s fair to say that the combination of two global economic catastrophes in two decades, rising inflation, increasing competition and widespread employee disengagement has business leaders looking for ways to manage costs. But there’s growing evidence that shows cost-cutting is bad for productivity.

To run a contact center that’s both efficient and cost-effective, you need to align people, processes, and resources with the company’s key business objectives. Workforce management (WFM) is crucial for the success of any call center. But building out a WFM function is often easier said than done, especially without the right tools or frameworks.

This month the spotlight is on enhanced collaboration with clients as we’re making Scoro’s quotes all the more interactive and easily shareable. And that’s not nearly all – we’ve been busy and packed in a slew of smaller work management improvements as well!

Let’s be honest: professional service agreements (PSAs) can be difficult to read, and they’re even harder to write. But if you work in the creative industry or the knowledge economy, you’ll probably work with a business or individual providing professional services. There are around 910,000 professional services firms in the United States alone, employing some 9.5 million professionals.

A career in sales can be very fulfilling, but it’s certainly not for everyone. With demanding targets, long hours, and many more pressures to contend with, sales professionals tend to experience something called sales burnout. Though a lot of salespeople thrive under pressure, anyone can experience burnout at work. It’s important to understand and curb burnout as much as possible to hold onto the best people on your team and help them reach their potential.

Project management software can be considered the technological skeleton of project management. It digitalizes project management best practices and enables a project manager to automate routine drudgery, standardize processes, and present the project’s health status through performance metrics and scorecards.

A flexible work policy can enable your hybrid team to be their most productive while on the clock. However, managing both in-office and hybrid teams can be tricky, especially without a reliable system for overseeing teamwork, tracking time, and measuring output. In this guide to productivity analytics for hybrid teams, we cover everything you need to know about these tools.

Setting project milestones can be the difference between success and failure in project management. Milestones are critical points in a project that marks progress toward a larger goal. Without effective milestones, it can be difficult to keep a project on track, and stakeholders may struggle to understand the progress being made. Milestones also allow you to identify potential issues early and adjust your approach as needed.