Teams | Collaboration | Customer Service | Project Management

Project management and scrum are two popular methodologies that can help you achieve success. But what are the key differences between a project manager and a scrum master? A project manager is like a coach. They plan and execute the game plan, keep track of progress, and make sure the team is working together cohesively. A scrum master is like a referee. They keep the game moving, help resolve conflicts, and make sure everyone is playing by the rules.

If anyone needed further convincing that the remote work revolution is here to stay, recent news out of the Philippines surely did the job. On the day the Government ordered the country’s outsourcing firms to report back to the office, industry leader Concentrix decided to let its employees keep working from home, despite losing PEZA tax incentives by doing so.

Trello is a mainstay when it comes to managing any efforts with a Kanban methodology. Paired with clever automations, Trello is a charming way to keep on top of task management. This, however, is unfortunately where Trello’s benefits end.

When you’re about as old as the iPhone, you’re going to have a unique relationship with technology. Generation Z has just that. They know that this intuitive understanding of the most powerful digital tools is an incredible force for good. Gen Z—the moniker for the group of people born between 1997 and the early 2010s—understands the creator economy innately, how to start businesses on a smartphone, and how to scale those early successes. And they are only getting started.

New report identifies the Best Performing Professional Services Automation firms based on an Emotional Footprint Evaluation Scoro has been recognized as a leader in the Best Performing Professional Services Automation (PSA) Emotional Footprint report from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group.

How can agencies leverage productivity to achieve profitability? While there certainly are already profitability perks to having a remote team (hello, office-related cost savings!), are there other ways that agencies can maximize the profitability benefits of WFH (work from home)? You betcha! The answer is process. We’re all familiar with the word process, and have likely thrown it around a few times in the workplace, but what exactly is it?

Hub began life as a video production company 20 years ago, operating from a single room. Now, it is an agency that delivers extraordinary audience engagement for its clients in a variety of sectors, notably financial services, legal, education and retail. When we spoke to Co-founder Kate, Hub was preparing to move to larger premises to accommodate a team expected to exceed 50 within the next three years.

In the bookkeeping industry, there is a lot of software available to help manage projects. One can use this type of software to keep track of client information, deadlines, invoices, and other project-related data. In fact, almost 80% of high-performance teams use project management software in their business operations. Knowing which project management software to use can be a daunting task with so many options out there.