If your work requires you to create diagrams, you might be familiar with draw.io (also diagrams.net), an open-source, web-based diagramming tool offering complex and niche diagrams: network diagrams, server rack diagrams, floor plans, and more. You might also use Miro, an innovation workspace that lets you virtually collaborate with colleagues on a variety of tasks and projects — whether it’s brainstorming, planning, designing, or building the next big thing.

In our most recent version of ESS 24.05 we’re pleased to offer a Windows MSI (Microsoft Installer) build of Element Desktop. Many larger customers prefer MSI files for software installation. They can automate deployments across many devices, ensuring consistency and reducing manual effort. As well as MSI builds we’ve also enhanced the way our message notifications work for all users. And we’ve improved Group Sync: our advanced identity and access management tool for IT administrators.

In today’s ever-evolving work landscape, remote teams are becoming increasingly common. With numerous advantages, such as flexibility and access to global talent, remote work has transformed how we collaborate and achieve our goals. But how can we ensure that our remote teams remain engaged, motivated, and productive? The answer lies in effective communication, trust-building, and engaging team-building activities.

CurrentWare version 10.0 is here! This update includes a variety of performance and quality-of-life enhancements, including easier access to key tools and improvements to existing features and functions. As a CurrentWare customer, these quarterly product updates are included at no additional cost as a part of your subscription. Need help upgrading? Our team is here to assist you every step of the way.

A CRM strategy is a company-wide plan to increase revenue and improve customer relationships using specific actions and technology. In this piece, we teach you how to build a CRM strategy with the use of CRM software. CRM software helps teams turn strategy into action by consolidating data. It also helps teams improve existing CRM strategies to better meet customer needs. In business-to-consumer (B2C) companies, the buyer journey is paramount. Happy customers are loyal to brands they love.

A burndown chart is a graph that represents the work left to do versus the time it takes to complete it. It can be especially useful for teams working in sprints, as it can effectively show whether your deadlines are able to be met along the way. Find out how to create your own burndown chart. You start your Monday off with a sprint meeting. You find out there was an issue with development, which could set you back a couple of days. You wonder, is there even enough time to get it all done by next week?

Step into the Internet of Things (IoT), where seamless connectivity and real-time data sharing transform modern operations. As Managed Service Providers (MSPs) increasingly navigate this landscape, the efficient management of IoT devices emerges as a pivotal task within their repertoire. From orchestrating initial deployment to overseeing ongoing monitoring and end-of-life management, IoT device management becomes paramount for MSPs aiming to deliver seamless IoT services.

Find accurate and fair strategies for monitoring and improving overall, individual, and team productivity. Learn how Insightful productivity-tracking software can help you automate and improve your monitoring efforts.

Last year, Zendesk acquired Tymeshift, which has now officially been rebranded as Zendesk Workforce Management (WFM). Zendesk WFM is the most efficient solution for agent management within Zendesk, leveraging AI to predict staffing needs with precision, automating agent scheduling based on these projects and providing insightful real-time and historical analytics on team performance.

In the fall of 2020, POMS Corp., a leader in the manufacturing industry, decided that enough was enough. For years, the POMS support team had battled a ticketing system that seemed to create more problems than it solved. Support requests were frequently buried and lost, only to resurface too late. Some tickets were even left unanswered, leading to unsatisfied customers and frustrated team members.