If you use Intercom to manage your customer service function, then you know how important it is to stay on top of KPIs like First Response time and CSAT. However, because customer support is fast moving, it’s simply not enough to check your key metrics once a week, or even once a day. The best customer service teams are constantly monitoring the customer service data in order to manage their workflow, react to changes, and stay on top of their Service Level Agreements.

Project management software comes in a lot of shapes and sizes — and some are nicer than others. If you want to give your project team the tools they need to excel, choosing the right type of software should be your number one objective. One type of software that can help with almost all aspects of project management is a project management information system (PMIS).

At Wire, we take secure communication seriously – and we understand that every organization works differently and has different requirements when it comes to security, privacy, and digital sovereignty. This is why we offer our secure communication solution in two and a half flavors – on-premises, in the cloud, or as a hybrid deployment. But what are the differences between those two? And is one more secure than the other? Read on to find out!

Sales and operations planning is a six-step process that can help you achieve focus and alignment in all areas of your organization. Learn what the steps are and the impact this type of plan can have on your team. Have you been struggling to align teams at your organization? It’s a problem many project managers face. Thankfully, there’s a solution. Sales and operations planning is a six-step business process where a leadership team achieves focus and alignment in all areas of an organization.

Every business committed to fostering the personal and professional growth of its employees must prioritize performance management as a cornerstone of its strategy. By implementing innovative performance management tools, organizations can unlock the full potential of their workforce, enhance employee engagement, and ultimately achieve corporate objectives. These tools offer dynamic ways to track progress, provide constructive feedback, and align individual goals with the broader mission of the company.

There were big changes to the standard business setting during the COVID-19 epidemic. Working from home used to be a perk for millions of people around the world. These days, they have to do it. The industrial real estate business is also changing because of this shift in how things are thought about. Morgan Stanley says that the prices of office buildings in the US have dropped by 30%. Let’s think about what this change means and look into it more.

The search of excellence has always been the most important thing in the ever-changing world of business. Performance management, which is a planned way to check and boost efficiency among employees, has become an important part of reaching company goals. This piece takes you on a trip through time to look at how performance management tools have changed over time, from their simple start to the cutting edge technologies we use today.

In Current working environment, the biggest challenge for organizations is to attract & retain their workforce as more & more workforce wants to work from home facility, however the biggest challenge is to stay disciplined while working from home office.

“We have communication issues.” You’ve probably heard this one a million times as an excuse for many things. Be it unfinished work, employees who are in a bad mood, poor teamwork, or something else, this sentence pops up quite a lot. If you take a look at some surveys, poor communication is one of the biggest reasons for problems at work. But what does poor communication mean for you? When communication is poor, deadlines don’t get met. Starting projects is difficult.