Teams | Collaboration | Customer Service | Project Management

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Background Checks for Contractors: All You Need to Know

Regardless of a role’s complexity and the critical skills gap that needs filling, bringing on board skilled technical contractors can provide immense value to a company. Hiring high-quality contractors can provide both a reliable short-term stopgap to keep operations running while full-time replacements are sought, or even as a long-term recruitment strategy for businesses in the tech space.

How data, technology fuel customer experience with Rivian's Diane Lye | CWZ Podcast

On this episode, we’re joined by Diane Lye, Chief Information Officer of Rivian. Diane shares her invaluable insights on leadership, the importance of meaningful work, and Rivian's mission-driven approach to creating sustainable technology for our planet's future. 🕰 Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Optimize Core Web Vitals for SaaS and Custom Apps

A set of metrics known as Core Web Vitals have become key indicators of website performance and user satisfaction. Monitoring and optimizing these metrics for web pages can be challenging. Today, we learn how to use synthetic and real-user monitoring to measure, analyze, and improve Core Web Vitals. Delivering a smooth user experience plays a pivotal role in determining website application success.

NY Times tech workers strike against return-to-office policy

The world of work is changing rapidly, and recent events at The New York Times have brought this transformation into sharp focus. Tech workers at the renowned publication recently staged a half-day strike to protest against return-to-office rules. This incident highlights the importance of flexible work arrangements and the complexities of the modern workplace.

Creative Ways to Write Creative Briefs [+ Templates and Examples]

Creative work is often thought to be instinctive instead of planned—not true. Seasoned marketers love creative briefs! And there are plenty of good reasons why – You get a clear plan of how to go about things. You can chalk out trackable goals and requirements. You can define the scope, campaign goals, deliverables, and deadlines proactively. You can ensure everyone on the team is on the same page, working without confusion or misunderstandings.

Why every employee should be a leader with Betsy Leatherman, Global President of Consulting Services

This episode features an interview with Betsy Leatherman, Global President of Consulting Services at Leadership Circle. In this episode, Amanda and Betsy discuss leadership development, common mistakes leaders make during layoffs, and the two leadership orientations.

Service Desk Standard Operating Procedure: Guide + Free Template

Service desk Standard Operating Procedures (SOPs) are a great way to systematize working practices and lead to a more consistent experience for agents and end-users. Done well, they can be used to build up a solid knowledge base for your technical teams, which will improve response times, fix rates, and customer satisfaction. When designing a SOP, the key lies in keeping it simple, clear, and making sure it incorporates everything the user needs to follow it accordingly.

What's New In Workstatus? A Comprehensive Product Update

In a world where change is the only constant, staying at the forefront of innovation is not just a choice; it’s a necessity. And at Workstatus, we’ve taken this principle to heart. As we roll out our latest product updates, we’re excited to introduce you to a new dimension of productivity, efficiency, and user satisfaction.