Teams | Collaboration | Customer Service | Project Management

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Ultimate guide to virtual assistant call center services (tips & tools)

Curious about virtual assistant call center services? Virtual assistant call center services help your business run smoothly. They take a lot of the weight off your shoulders by doing some of the repetitive work, like handling phone calls. But what exactly is a call center virtual assistant, and what tasks can they do? In this article, we’ll tell you everything you should know about call center virtual assistants, including what they do, where to find them, and how to manage them successfully.

How to Reduce Overtime Costs with Practical Tips and Strategies?

Excessive overtime can drain a business’s resources and hurt its performance. While it may seem like a quick fix to meet deadlines, the long-term consequences can be severe—rising labor costs, burnout, and diminished productivity. According to FlexJobs’ Spring Work Insights Survey of over 2,600 employed individuals, 42% of workers contemplate quitting their jobs. Over time, the adverse effects pile up, reducing morale and efficiency.

What is proof of concept? POC writing guide with examples

A proof of concept (POC) demonstrates the feasibility of a proposed product, method, or idea. You must prove why your idea will work in the real world, so stakeholders and investors feel comfortable moving forward with the project. In this piece, we’ll explain how to write a POC and why this presentation is a beneficial part of product development. Before you spend time, money, and energy on a project, it makes sense to research whether your idea is worthwhile.

15 Best Free Note-Taking Apps to Store Your Notes in 2025

You know that feeling when you’re in a meeting or class, and the info is coming at you too fast? That was me, trying to keep up and capture key points. I relied on scribbled notes and hoped I’d remember, but let’s be honest, it didn’t work. That’s when I turned to note-taking apps. After trying several, I finally found the ones that helped me stay organized and actually remember important details.

Diversity, Equity, and Inclusion (DEI): Building Bridges, Not Walls!!!

In an increasingly interconnected world, Diversity, Equity, and Inclusion (DEI) have emerged as essential pillars for fostering vibrant communities and successful organizations. But what lies beneath these words? Beyond the jargon, DEI represents a profound shift in how we perceive, engage with, and uplift one another. As Audre Lorde once said, “It is not our differences that divide us.

4 certainties for 2025 to anchor your IC and EX strategy

While everyone’s busy chasing the next big prediction or trend, you need answers that work now. Not maybes, not possibilities — but real, solid ground on which to build your internal communications and employee experience strategy. That’s because, in a world where change is the only constant, knowing where to plant your feet matters more than ever.

What to know about legal holds: How to audit, preserve, and review your digital data

A lawsuit can be stressful and expensive for a company. Those who handle compliance well can move past it to grow, while those who don’t may face higher consequences. In litigation, documentation can make or break a case. Think of every employee and contractor contributing to your software and each tool they use. Every email, chat (yes, even Slack!), wireframe, and digital board iteration could become critical evidence.

The Ripple Effect: Leading with Empathy, Insights and Innovation with Donald Knight

This episode features an interview with Donald Knight, Venture Partner at Valor Ventures and Miriam Connaughton, Chief People and Experience Officer at Simpplr. In this episode, Shawn, Donald, and Miriam discuss the concept of high-performance cultures, how fostering human connection and empathy in the workplace can combat loneliness, and the impact of AI on workplace dynamics.

How To Improve Employee Productivity in 2025?

So how can you improve employee productivity in 2025? If this question is bothering you then you are not alone. The new year 2025 is here and this year too, we will discuss some of the best new and creative options to have more productive employees for higher success and growth. There are many tried and tested ways to boost productivity. However, what we have here is based on our experience and expertise.