💡 Join Zendesk’s own AI experts in this episode of #ConversationsWithZendesk as they unpack the history of CX transformation and what that means for an AI-powered future. 🔌 On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering their insights on how businesses can navigate these changes effectively.

Managing remote freelancers can be challenging due to various factors such as different time zones, payment disputes, and struggles with low productivity. Workstatus offers a solution to alleviate these stressors and streamline freelancer management effectively.

Employee work patterns can be tricky to manage due to inconsistent reporting, difficulties in monitoring off-site work, and the need to balance flexibility with accountability. Enter Workstatus, a solution designed to address these challenges and improve overall efficiency and performance while promoting transparency.

How can you balance your agency’s workload in a way that benefits both the productivity and health of your team? Amber Kemmis, COO of Instrumental Group and Remote Culture Advisor at CULTURISH, joins the podcast to talk about the key components of capacity management for agencies of all sizes: revenue management, time estimates, and individual capacity assessments. Drawing on her experience within multiple agencies of different sizes, she shares a unique approach to leveraging all three of these data points when analyzing your team’s capacity within the agency.