The shift to remote work at the beginning of the pandemic took most of us by surprise. More than a year later, a return to office is finally in sight for many of us, but we know it won’t be as simple as unlocking the doors. For one thing, there will be a lot of doors. With offices in nine countries, the global Asana team will still be distributed even when we return to in-person collaboration.

Some time back, our engineering leaders suddenly noticed dramatically increased billings from AWS that far outpaced typical benchmarks. The problem turned out to be data insights tools sending an unexpectedly large volume of data. The solution required a deep dive into how AWS billing works and an intricate series of steps to discover the location of the firehose of data.

Unlock your team’s maximum productivity with one of these three conceptual agile project management templates. You’ve undoubtedly heard of Agile by now as the startup-based move-fast-and-break-stuff ethos has trickled its way into the largest of institutions. Digital transformations orient around the need for speed and maximizing productivity.

Managing employee tardiness, unscheduled and unexcused absence, etc., can be difficult in any business. These unscheduled leaves negatively impact employee productivity, team performance, and consequently, the firm’s income. Fortunately, you can solve these attendance issues by creating an absence policy. In this article, we’ll tell you what an effective absence policy will include and why you need one. We’ll also share a sample absence policy template for reference.

The annual ICMI Contact Center Expo provided valuable lessons for the future of call center operations. This year’s International Customer Management Institute (ICMI) Contact Center Expo was a little bit different than in years past. Instead of gathering at a large convention center in a major city, hundreds of contact center industry experts gathered at their computers to connect digitally.

With the arrival of the Internet of Things comes several innovations that help companies save time and money. One of the coolest of these is the rise of the ‘cyber secretary,’ or virtual assistant. Rather than paying a hefty salary, offering bonuses, and dishing out more benefits to an in-house employee, you can now reduce costs by hiring remote employees by investing in virtual assistant software programs to streamline your processes.