Teams | Collaboration | Customer Service | Project Management

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What Is Insurance Business Process Outsourcing? Role, Pros, Cons And More

The insurance BPO market is one of the more established offerings in the BPO market. Insurance businesses are progressively adopting Insurance BPO. This is because it increases their value proposition and growth, reduces cost pressure, responds to changing consumer behavior needs, and efficiently handles operational problems. According to reports, the Insurance Business Process Outsourcing (BPO) Market is projected to reach USD 10.2 Billion by 2028, growing at a CAGR of 4.20% between 2021 and 2028.

75% of workers say managers lack remote team leadership training

The 2024 Workplace Flexibility Trends Report highlights notable differences in the adoption of hybrid work models and the use of efficient management methods for such arrangements, as the corporate world continues to change in the post-pandemic era. Even though working remotely is becoming more and more popular, a shocking 75% of workers say managers lack remote team leadership training. This underscores a critical problem with current workforce management approaches.

16 Best To-Do List Apps to Stay on Track in 2024

To-do list apps can help you create personal to-do lists or manage tasks for your team. Creating manual, paper task lists is no longer sufficient. Numerous free digital to-do list apps are available online, so you don’t need to continue with outdated lists. But how can you find the best to-do list app that meets your requirements? We have curated a list of 16 free and paid to-do list apps to get you started.

Next in EX: Investing in 'AI for good' (ebook excerpt)

This is the first part of a series about the future of employee experience (EX). For the full picture, get your free copy of Next in EX: Trends shaping employee experience. There’s a lot of hype, fear and skepticism surrounding artificial intelligence (AI) and its impact on work. AI technology itself is not inherently good or bad; it’s about how organizations and individuals choose to use it. When used responsibly and ethically in organizations, AI has the power to transform EX.

Mastering Collaboration in Miro: A Guide to Team Success

Unlock the full potential of team collaboration with Miro! This video is your ultimate guide to harnessing the collaborative features of Miro, making teamwork more efficient, engaging, and productive. Whether you're working on a complex project, brainstorming sessions, or coordinating with remote teams, our tips and strategies will help you collaborate in Miro like never before.

How to: Avoid common Zendesk mistakes in 2024 | Customer success resources

✅ This video discusses some of the common mistakes Zendesk users make when it comes to routine maintenance and how to repair them. ⏳ Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

How to: Optimize your Zendesk in 2024 | Customer success resources

✅ This video will serve as an introduction to our series on optimizing your Zendesk, give you the ultimate optimization checklist, and help point you in the right direction! ⏳ Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Protecting Your Online Store: Important eCommerce Security and Privacy Measures for 2024

Online stores have become the latest buzzword, especially after the COVID-19 pandemic. Today, we see many online stores across the web, which has led to an alarming rate of cyber-attacks. According to a recent report, most of the grievances received in 2022 were personal data breaches, phishing, and non-payment/non-delivery. This statistic shows the importance of eCommerce security and privacy in modern-day businesses. Hence, it becomes crucial for modern-day entrepreneurs to protect their online stores.

Are You Missing These Key Elements of Optimal Resource Management?

Discover effective resource management strategies to enhance productivity without risking burnout or compromising quality. Explore these data-driven techniques and practical tips on how to work smarter and achieve a greater output.