Teams | Collaboration | Customer Service | Project Management

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Partnering With Product and Tech for a Better Employee Experience with Shawnee Irmen-De Anda

This episode features an interview with Shawnee Irmen-De Anda, Chief People Officer at Thriveworks. Shawnee has two decades of experience serving as a human resources strategic business partner for growing and well-established healthcare organizations. In this episode, Amanda sits down with Shawnee to discuss creating brand awareness while recruiting, incorporating tech into the employee experience, and fighting burnout during times of crisis.

A complete guide to KPO (2024): Meaning, types, pros & cons

Knowledge Process Outsourcing (KPO) involves outsourcing core business activities and highly specialized knowledge related work to third-party professionals. Many businesses today choose KPO to access advantages like cost savings and improvements to the company’s efficiency. So, what is KPO, and could it be right for your business? In this article, we’ll explain what KPO is and describe a few different types of KPO services.

11 important benefits of KPO for business owners in 2024

The Business Process Outsourcing (BPO) industry is projected to grow by approximately 9.1% globally between 2022 and 2030. All industries within the BPO service sector, including Knowledge Process Outsourcing (KPO), will see substantial developments and improvements soon. India, for instance, has seen its KPO industry grow by over 45% in the last five years. As a result, it’s important for employers to explore the benefits of KPO and understand how they can gain from it.

Business Process Outsourcing (BPO): An In-depth Guide

Today companies are constantly seeking innovative ways to enhance efficiency, reduce costs, and stay competitive. One strategy that has gained significant attendance in recent years is Business Process Outsourcing (BPO). In this blog, we will learn about BPO, exploring its functions, advantages, disadvantages, and its prominence in countries like India.

How to choose the best call center software in 2024

In this video, we reveal the top call center features for 2024 to help you find the best call center software. We also show you how call center tools can benefit your business and save costs. Why choose Zendesk? Zendesk is simple to set up and fully cloud-based, allowing teams to get up and running quickly. That means there’s no need for large IT budgets or to hire additional technicians. Our integrated voice solution syncs with all other channels, and lets agents see all customer information right away. Now that has a nice ring to it.

Resource Scheduling in Project Management: Beginner's Guide

Whether you are working with limited resources or simply want to manage what you have more effectively, resource scheduling is an important part of project management that’s all too often overlooked. Project managers are starting to embrace a range of tools and platforms to support their resource scheduling needs. 56% of respondents to a recent survey said their enterprise uses tools for resource management. ‍

Better Together: Miro and AWS drive innovation for product teams

At Miro, we empower product teams to create the next big thing, regardless of their location, by launching diagramming tools, templates, frameworks, and so much more. That’s why we’re thrilled to announce that Miro has won the Amazon Web Services, Inc. (AWS) 2023 Independent Software Vendor Partner of the Year award, in recognition of our commitment to building software that shapes the future.

How to Build Intellectual Courage at Work

Intellectual courage is the ability to challenge and question established beliefs, ideas, and practices, even in the face of potential risk or criticism. It involves being open-minded, curious, and willing to take intellectual risks. In the workplace, intellectual courage can lead to innovative solutions, improved problem-solving skills, and personal and professional growth. In today’s constantly evolving work environment, having intellectual courage is crucial for success.

Embracing Global Collaboration for a Resilient Future

Dear Mattermost Customers, Partners, and Open Source Contributors, Today marks a significant milestone in our journey. I am thrilled to share that Mattermost has joined the World Economic Forum Global Innovators Community. This is more than just an accomplishment; it’s a testament to our commitment to building a more secure, transparent, and resilient world.

Protecting customer privacy in a world of personalisation

Recent technological advancements have empowered many organisations to finally offer the level of personalisation most consumers want. According to our research, 61% of consumers say the faster a company is to offer personalised experiences, the more likely they are to purchase from them. From that same research, 66% of consumers are also willing to share their data if it means getting more relevant and personalised experiences. However, with better personalisation comes great risk.