Teams | Collaboration | Customer Service | Project Management

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What are SMART goals? Examples and templates

Vague goals that lack clarity are often left undone, even if they have great potential. Transform fuzzy objectives into attainable goals with the SMART goals framework. SMART is an acronym for specific, measurable, achievable, realistic, and time-bound. In this article, we'll dive into why each element of the SMART goals acronym is essential and how to apply them to your own goals. Every team that’s accomplished something phenomenal first had to set goals to get there.

35+ years in the BPO sector - Matt Rocco on overcoming challenges and pioneering in India

Matt offers a comprehensive view of his two-decade career, starting with trailblazing initiatives like implementing the industry's first predictive dialer technology in the 1990s. The conversation takes a deep dive into Etech's early years, examining both the hurdles and victories of setting up operations in India. But it's not all about technology and logistics; Matt emphasizes the human element that has been crucial in Etech's journey. He talks about how the company's focus on culture and servant leadership had a transformative impact on its performance and workforce. .

How to Safeguard Your Hybrid Workplace from Cyber Threats

With the rise of hybrid work, businesses face unique cybersecurity challenges. Discover how to prevent potential vulnerabilities and safeguard your hybrid workplace from cyber threats by implementing robust security solutions and using remote employee monitoring software.

Everything you've wanted to know about transforming culture with Brian Brockman

This episode features an interview with Brian Brockman, VP of Communications, US & Canada at Nissan Motor Corporation. In this episode, Amanda sits down with Brian to discuss transforming work culture, crafting an equitable employee experience, and how internal and external communications can flow together.

5 most secure video conferencing apps for privacy-conscious organizations

Secure video conferencing is a crucial tool for organizations striving to communicate effectively without the fear of data breaches and malicious cybercrime attempts. The recent shift towards remote work has underscored the critical need for secure digital meetings. However, this reliance unveils several privacy challenges: According to research, 97% of IT professionals are concerned about video conferencing privacy and data protection, with 92% aware of existing security vulnerabilities.

How To Create Effective Cybersecurity Policies

In today's hyper-connected world, where we live, work, and play online, cybersecurity awareness isn't just a buzzword; it's a digital survival skill. In this video, our Freshworks infosec experts Navapriya Mohankumar and Ramya Subramanian guide you with insightful tips to create a clear, easy-to-understand, and measurable cybersecurity policy. As simple as enjoying a pizza 🍕🛡️🔒

MS Teams Unbundled: Why Now Is The Right Time To Move To a Secure Collaboration Tool

In the European Union, MS Teams is being unbundled from the rest of the Office 365 solutions. Join experts in the secure collaboration space to learn about why security-conscious organizations are moving away from Microsoft Teams.

Mental Blocks Report: How to help teams get unstuck

Do you ever feel overwhelmed when you see a flashing cursor on a blank screen? Or you have so many ideas for a project that you don’t know where to begin? Or perhaps you simply can’t find the information needed to finish the task at hand? A mental block — the feeling of being stuck and unable to move forward with a task or project — is a common part of work that nearly everyone experiences.

How to optimize your tech stack for AI, according to marketing leaders

The market is flooded with shiny new AI tools, all promising to help teams “do more with less.” In the midst of that noise, marketing leaders are faced with a delicate balance: How can they update their tech stack safely, to reap the benefits of AI without putting marketing outcomes—and budget—at risk? This was a core theme at The Work Innovation Summit, Asana’s marquee event showcasing how AI can unlock human potential at work.