Discover how flexible work arrangements can improve employee morale, productivity, and the bottom line. Learn how to attract and retain top talent with actionable tips and Insightful's employee monitoring software.
For customer support teams, real time data can be a total game changer, as our recent post outlined. Unlike periodic reports Zendesk Explore, or business intelligence tools, real time dashboards have the power to let your team take meaningful, timely action on data that’s seconds or minutes old, rather than days or even weeks old. This can be transformative, speeding up response times, motivating your agents, improving service levels, and reducing day-to-day workload for managers.
Work is evolving. HR is evolving. Employee demands are evolving. In a world of work where nothing seems static, everything is new, and everyone is exhausted, HR technology can feel like one too many plates to keep spinning. That could explain why the data around HR tech says that practitioners are adopting an attitude of “don’t fix what isn’t broken” while the gap widens between capability and expectation. Let’s explain what we mean.
From an AI-powered Writing assistant to super-charged Neural search and more, here’s what’s new at Simpplr with the latest release.
Discover the top strategies and tools for creating a collaborative environment in today's in-office, remote, and hybrid workspaces.
Are there times when you feel like your Customer Service team is under appreciated for the work you do? Perhaps your team members have spoken openly about not getting the credit they deserve. Sadly, it’s not uncommon for Customer Service teams to feel like they’re working extremely hard without getting the same recognition that others parts of the business do. *Cough cough* Sales. *Cough cough* Marketing. *Cough*. On one level, you could write it off as paranoia.
The significance of prioritizing employee experience cannot be ignored. Employee experience technology, a catalyst for fostering a productive work environment, has been gaining remarkable momentum. According to a recent survey, a staggering 83% of companies are now considering employee experience improvement, recognizing its profound impact on In this blog post, we’ll see the huge potential of employee experience tech, offering insights into how it can shape the future of work.
Incident management best practices is the backbone of a seamless IT support operation, but it’s not just about resolving issues – it’s about doing it efficiently and effectively. In this article, we’ll walk you through essential incident management best practices, offering valuable insights and real-world examples.
Slack energises enterprise service agents with faster collaboration, knowledge sharing and more.
