Teams | Collaboration | Customer Service | Project Management

%term

How To Create Effective Cybersecurity Policies

In today's hyper-connected world, where we live, work, and play online, cybersecurity awareness isn't just a buzzword; it's a digital survival skill. In this video, our Freshworks infosec experts Navapriya Mohankumar and Ramya Subramanian guide you with insightful tips to create a clear, easy-to-understand, and measurable cybersecurity policy. As simple as enjoying a pizza 🍕🛡️🔒

Employee engagement analytics: What and how to measure

Employee engagement analytics is the practice of measuring and evaluating the employee experience. With these actionable insights, you can assess employee well-being and uncover how satisfied your team actually is at work. Why is measuring employee engagement so crucial for your team? Positive engagement metrics often correlate with low employee turnover rates and high productivity rates—both of which can benefit your business.

MS Teams Unbundled: Why Now Is The Right Time To Move To a Secure Collaboration Tool

In the European Union, MS Teams is being unbundled from the rest of the Office 365 solutions. Join experts in the secure collaboration space to learn about why security-conscious organizations are moving away from Microsoft Teams.

Unlocking Agent Productivity with Generative AI | Freshworks

Generative AI is not only making life easier for customers who want quick answers to their questions, it’s making life easier for the agents who are dedicated to delivering a top-notch customer experience. See how generative AI is being used to help support teams respond faster, boost productivity, and save time. And be sure to check out how AI can be your personal productivity amplifier in our free guide to unlocking the power of AI for customer support.

Intranet implementation made simple: Choose an intranet that saves IT time and resources

Tightening budgets are making it more imperative than ever to choose an intranet solution that is easy to deploy and maintain, thereby preserving and optimizing your IT resources. Streamlined intranet implementation can save money, time and frustration for IT and beyond.

What's New: What we launched in October

Even if you don’t celebrate Halloween or go trick-or-treating, you’ll be thrilled to know that we still have some treats in store in this month’s update. A big one is you can now watch on-demand highlights from Distributed 23, our annual community event. Check out product announcements plus tips and demos from leading experts.

The IT dilemma: Balancing data privacy and personalisation in customer experience

Your phone buzzes with an email notification. Subject line: Important information about a recent security incident. Sounds familiar, right? Unfortunately, security incidents are more and more common, which means many companies are leaning on trust to galvanise their customer relationships. Trust is the cornerstone of customer relationships, but in today’s changing data privacy and security landscape, it’s hard to earn and easy to lose.

Designated Time Off for Learning: The Nuances of a Proactive Corporate Strategy

Explore the complexities and debates surrounding Slack's new 40-hour mandatory training initiative. Uncover strategies for making employee development more effective and engaging. Discover how remote screen monitoring software can help ease the process.

5 innovation templates for out-of-this-world thinking

From the moon landing to the Mars rovers to the International Space Station, space agency teams are some of the best at coming up with innovations that are quite literally out of this world. While you and your own team might not be fueling rockets or launching satellites, you can still adopt creative strategies used by the brilliant brains at NASA and beyond — starting with these templates.

Importance of Collaboration Tools For Students

Today's education continues to undergo a period of significant changes. Students and teachers are no longer confined to the physical boundaries of schools. As well as university classrooms. Information technologies have opened up endless possibilities. They allow collaboration and learning regardless of the location of the educational stakeholders. All this is possible thanks to a variety of innovative tools.