Teams | Collaboration | Customer Service | Project Management

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12 Web Dev Projects for Beginners & Intermediate

Becoming an in-demand web developer takes more than book knowledge. While it’s great that you made it through your first courses, experience is what it will take to succeed in the field. When you go in for an interview, you're almost guaranteed to be asked about what you’ve built outside the classroom. Luckily, there’s no shortage of web development projects you can dive into and expand your current skill set.

Strategies for Agency Time Tracking

Agency time tracking refers to the process of monitoring and recording the amount of time that an agency and their employees spend on client projects and tasks. Agency is a broad term encompassing businesses such as: government agencies, marketing agencies, and creative services. In today’s blog we’ll look at some strategies to implement and utilize time tracking in an agency setting.

Setting up InvGate Service Desk's Virtual Agent For Microsoft Teams

If you were looking for help desk software that integrates with Microsoft Teams, InvGate Service Desk was already your go-to option. However, our MS Teams integration has reached a whole new level of proficiency. Connecting Microsoft Teams with InvGate Service Desk turns the messaging platform into a formal communication channel while centralizing interactions in the backend, providing you with a double benefit: improving the agents' and end-users' experience and simplifying tracking and measuring all service desk interactions in one place.

How to bill a client: An easy agency guide to more convenient payments

Prioritizing your client interactions is a no-brainer, right? So why do several agency owners ease up on their white-glove service when it comes to billing the client? Clients demand strong and healthy relationships. And what is one of the biggest reasons personal relationships fail? Money. Part of fostering strong business relationships is establishing healthy boundaries around topics like billing.

3 tips to drive operational excellence from T-Mobile's PMO

Operations teams face unique challenges when it comes to collaborating cross-functionally. Amanda Howell, the Director, Portfolio Management & PMO, Internet, at T-Mobile, saw this firsthand when managing programs like the launch of T-Mobile’s High Speed Internet. We recently sat down with Amanda to get her strategies for leveraging Asana’s work management platform to drive operational efficiencies, work smarter, and ultimately, achieve goals.

How to track employee computer activity (employee-friendly)

Whether you want to monitor security risks or check employee productivity, you need a reliable way to track your team’s computer activity. Employee monitoring software can certainly help. However, before you choose any tool, knowing how the tech works is essential—especially if you want to avoid invading your employees’ privacy or compromising their trust.

Technical Communication and Why it Matters in Your Workplace

It’s no secret that the cornerstone of good business practices and processes lies in effective interdisciplinary communication. You want employees from different departments and with varied levels of expertise and experience to be able to engage with one another on a level playing field, rather than there being an imbalance in every interaction.

Keys to engaging leadership: The ultimate guide and downloadable worksheet to unlock executive engagement

We are always asked about engaging leadership: How do you get your executive and leadership team invested and involved in your intranet? We want to share a few tips and a worksheet you can challenge your executive team to complete.

A guide to employee task tracking: Best methods & top tools

Tracking individual team members’ projects, deadlines, and resources is no easy feat. Instead of juggling emails, calendar events, and sticky notes, simplify the process with an employee task tracking solution. From manual methods to automated tools, this guide covers the best task trackers for remote, hybrid, and in-office teams—including tips for maximizing the value of whichever option you choose.