Popular Chat Software Trends: Chat software gives invaluable capabilities to improve customer satisfaction and experiences across all sectors when used effectively. Providing exceptional customer service that cannot be matched by your competitors is crucial for business success. As conversational platforms continue to transform service teams’ capabilities, there are a few key trends that have emerged in chat software that empower brands to better support customers now and in the future.

Before we start, let's clear up a few Three Letter Acronyms (TLAs)! LTS stands for Long-term support, and denotes a version (or release) of a software product that is specifically designed to receive support for an extended period. ESS refers to Element Server Suite, the name of our backend hosting product that gives organisations the control and flexibility to make full use of their data sovereign real-time communications. So, hopefully, now it makes sense when we say that ESS now comes with LTS!

Picture a project as a complex puzzle, with each piece representing a task, a team member, or a goal. Now, imagine trying to solve that puzzle without clear instructions or the ability to talk to your teammates. Sounds pretty harsh, right? That’s what it can feel like when there’s a lack of clear communication in project management. And it’s not just about avoiding failure – good communication can make your project smoother, your team happier, and your clients more satisfied.

Prioritizing your client interactions is a no-brainer, right? So why do several agency owners ease up on their white-glove service when it comes to billing the client? Clients demand strong and healthy relationships. And what is one of the biggest reasons personal relationships fail? Money. Part of fostering strong business relationships is establishing healthy boundaries around topics like billing.

Becoming an in-demand web developer takes more than book knowledge. While it’s great that you made it through your first courses, experience is what it will take to succeed in the field. When you go in for an interview, you're almost guaranteed to be asked about what you’ve built outside the classroom. Luckily, there’s no shortage of web development projects you can dive into and expand your current skill set.

What would you change about how your company operates? Nobody’s perfect, not even the world’s top CEOs. No matter how big or well-managed, every business can be improved in some shape or form. Bosses, managers, and senior figures must ensure that the business processes they put in place are consistent and productive to maximize efficiency and drive profitability. This will give your company the best chance of success and continued growth in the future.

More collaboration isn’t always better. In fact, research from The Work Innovation Lab, a think tank by Asana, shows that too much collaboration can actually hold workers back. In a survey of over 1,500 workers, 29% of leaders said that the expectations put on employees to collaborate prevented them from completing their work. But while too much collaboration is bad, teams still need to work together to achieve business goals.

Agency time tracking refers to the process of monitoring and recording the amount of time that an agency and their employees spend on client projects and tasks. Agency is a broad term encompassing businesses such as: government agencies, marketing agencies, and creative services. In today’s blog we’ll look at some strategies to implement and utilize time tracking in an agency setting.