Teams | Collaboration | Customer Service | Project Management

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8 Essential Customer Service Skills l Improving the Customer Experience

Great customer service isn’t possible without the right customer service skills. In this video, we show you the top 8 customer service skills for 2023. Timestamps: Intro - 0:00 Why are customer service skills important? - 0:25 8 customer service skills you need - 0:42 Tip #1: Empathy - 0:46 Tip #2: Product knowledge - 1:23 Tip #3: Collaboration - 1:42 Tip #4: Speed - 2:03 Tip #5: Communication skills - 2:13 Tip #6: Data-centricity - 2:31 Tip #7: Consistency - 3:10 Tip #8: Adaptability - 3:28.

Elevate Your Brand with Outsourced Email Marketing

Unlock the secrets of impactful email marketing without the in-house hassle. This comprehensive guide highlights the pivotal tasks you can outsource and the compelling advantages of doing so. In addition, find out how Insightful’s attendance monitoring system can help.

Why more financial firms are banking on AI for better CX

For most people, having a bank account is second nature. It facilitates so many of the things we do every day, even if we don’t actually go into a physical branch. A lot of people won’t even buy coffee without using a bank card or app nowadays. But that’s not everyone’s reality. In fact, there are 1.3 million people in the UK who don’t have a bank account, and in Eastern Europe, a third (33 per cent) of people are unbanked.

Offshore Recruitment Agencies: The Key to Finding the Best Talent

In an era of globalization, offshore recruitment agencies stand as vital partners for businesses seeking diverse, cost-effective talent. Dive deep into the world of offshore recruitment, gain insights into top agencies' strengths, and learn strategies for choosing the perfect agency tailored to your needs. Plus, discover how to use tracking software for employees for effective remote work management.

5 Power BI Service Desk Dashboards to Deep Dive Into Your Performance

Everyday service desk operations are constantly producing an abundance of meaningful information. When used smartly, it offers a wealth of opportunities for optimizing processes. Typically, IT Service Management (ITSM) software comes with built-in analytics that cover most of the necessities for a help desk manager. However, there are some cases where they might need to cross-reference multiple databases, some inside the tool and others outside it.

10 ways to measure employee productivity (pros & cons of each)

With a system for measuring productivity levels, you can see which employees positively impact your bottom line the most and use their methods to level up the rest of your team. That said, choosing the right productivity metrics and implementing tracking systems are often the biggest roadblocks. Should you focus on quality or quantity? Do you need productivity software, or can you measure manually?

12 Best Project Planning Tools To Try In 2023

Every project manager wants to use robust project planning tools. After all, the mere thought of using a productivity-enhancing tool can put you into hustle mode, right? However, only 35% of project managers are somewhat satisfied with the current level of PM maturity. To add a layer of clarity to your decision-making, here are the 12 best project planning tools that can add value to your project management style and process.

Boosting Satisfaction with Your Customer Service Chat Software

Customer Service Chat Software: Providing excellent customer service through live chat is crucial for any modern business. Keeping customers happy ensures positive brand experiences and loyalty over time, but many businesses settle for experiences that frustrate customers. Transforming customer service chat support takes more than just installing a tool or software and giving split-second responses.

Unleashing Teamwork in IT Companies: 11 Benefits You Can't Ignore

Working together as a team is like a powerful tool to make organizations work better. Even though we all agree that teamwork is essential, only some fully understand how much it can help at work. Teamwork means a group of people working well together to achieve common goals efficiently. We’ve compiled a list of 11 top benefits of teamwork at work. Are you ready to focus on improving teamwork? Let’s dive in.