Teams | Collaboration | Customer Service | Project Management

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Unblock your product teams: 4 tips to overcome common innovation obstacles

You want the product development process to be full of opportunity and enthusiasm. You’re ideating, collaborating, and building something new together. But excitement doesn’t always correlate with efficiency. Innovation hinges on successful planning, communication, and teamwork. If you don’t get those right, you’re in for a lot of roadblocks. To make product development smoother, it’s helpful to understand where teams typically get stuck.

Learn from churn: Why employee happiness and innovation go hand-in-hand

According to Gallup, 51% of employees admit that they’re either actively or passively searching for a new job. That is not good news for organizations, which is why many have become increasingly focused on employee retention. Every expert has a different answer to employee retention, whether it’s a flexible schedule, work-life balance, career growth, or more empathetic management.

7 best patient engagement software in 2024

Patient engagement software is taking the world of healthcare by storm. As the healthcare system is becoming more diversified in terms of treatments and access to medical care, the need for a more personalized, engaging system for patients arose. Paired with the online nature of everyday communication, it paved the way for solutions that we now call patient engagement software.

5 intelligent cost saving initiatives for your company

Driven by the development and sophistication of business technology in recent years, “digital transformation” has become one of those ideas you hear everywhere. From boardrooms to break rooms, technology is transforming the way we work. It’s certainly true for employee productivity. Now we have the tools and technology to solve just about any business problem. Not surprisingly, cost savings are a big focus for firms undergoing digital transformations in 2023.

Investing in team upskilling and technology to improve efficiency with Preston Lewis

This episode features an interview with Preston Lewis, Founder and CEO of Intactic, a modern communications company focused on creating human-centric experiences for people at work. In this episode, Amanda sits down with Preston to discuss the modern employee experience, investing in technology and upskilling teams, and how to create a human-centric work experience.

Key Steps for Determining the Best Service Desk Tool

Do you remember the days when the only way to receive customer support was to sit on hold for hours waiting to speak to an agent? How frustrating it was to explain your issue over and over? Thankfully, that is not the only option customers have today. The rise of service desk tools has revolutionized the way organizations provide customer support. This is only part of the reason why choosing the best service desk tool is key to delivering stellar support and boosting productivity company-wide.

Why should you always stay current with Rocket.Chat version updates

Updating to the latest version is a vital part of digital housekeeping, and shouldn’t be skipped. Every time you postpone an update, you are exposing your system and information to security threats. How exactly? Outdated software may harbor security flaws that malicious parties can exploit to gain unauthorized access and take advantage of sensitive data.