Teams | Collaboration | Customer Service | Project Management

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Metrics that matter - with Marcel Petitpas

In today’s fast-paced and complex business landscape, agencies face numerous challenges when it comes to measuring and improving their profitability. The traditional approach of relying solely on financial data to gauge performance is no longer sufficient. As the industry has evolved over the past few decades, the pressure on margins has increased, service businesses have become more intricate, and smaller firms now operate with complex business models.

Choosing and Customizing Your Finance and Accounting BPO Services

Unearth the secrets of effective Business Process Outsourcing (BPO) for your finance and accounting needs. Discover how to identify a suitable BPO partner, customize your processes, and ensure a seamless shift from in-house to outsourced services. Find out how advanced staff surveillance applications can help!

10 of the best marketing agency websites in 2023

When it comes to designing your marketing agency’s website, it's important to put your best foot forward. Showcasing top-notch work helps potential clients see just what your agency is capable of — and what they might expect if they choose to work with you. Agencies that do a great job marketing themselves build instant trust and credibility. It's where you can show off your best work and tell your brand's story, and it's also where first impressions are made.

Ultimate Guide on Team Management Software for Your Business (2023)

Tired of missed deadlines? Duplicated tasks? Lost project documents? Workplace tension? Well, you are not alone. These are common problems of many teams, which is a good thing. It means there is a list of proven solutions! We'll talk about one of the most effective — implementing team management software. In this article, you'll find out why your business needs it, how much it will cost, and the best tool options to pick. But first, let's check if we're on the same page about the definition.

What's New in Asana | July 2023

Welcome to the July edition of What’s New in Asana. First, standardize processes at scale with workflow bundles. Apply any combination of rules, fields, sections, and task templates across multiple projects at once. Next, variables in rules drive more context and clarity by connecting information from different projects. Reference variables, such as task assignee, task creator, due date, and custom fields in a task’s name, description, or comments.

10 Multifaceted Advantages of Global Outsourcing of Projects

Global outsourcing of projects has become an increasingly popular strategy for businesses seeking to optimize their operations. By leveraging resources and expertise from around the globe, companies can tap into a wide range of benefits. However, 71% of companies are still not automating project management for their outsourcing businesses.

How AI can help businesses hedge against uncertainty

In the eyes of customers, you’re only as good as their last experience with you. This means that consistency is key – whether you’re facing economic headwinds or an unexpected spike in customers needing help. AI helps teams boost their productivity, increase efficiency and meet rising customer expectations at a time when many are being asked to do more with much less.

Keeping the Human Touch in an AI-driven Future l Conversations with Zendesk Podcast

On this episode, we’re joined by Deepam Mishra, Generative AI Innovation Leader and Strategic Advisor, AI/ML Expert, VC and Startups at Amazon Web Services. Deepam shares his insight on the many opportunities for AI as well as the challenges within the space.

Expanding the Mattermost ecosystem with new partnerships and integrations

As the operational hub for defense, government and technology enterprises, Mattermost is committed to connecting technical organizations and their people, processes, and tools for mission-critical work. Mattermost v8.0 is focused on increasing your team’s operational efficiency, expanding our ecosystem, and improving our platform.

Empowering teams: How modern leadership practices are changing the game

Welcome, folks! In today’s ultra-connected and fast-paced world, the ‘boss behind the big desk’ leadership style no longer cuts it. Leadership styles have evolved, and modern leadership practices are stepping into the limelight, focusing on collaboration, flexibility, and empowerment. These aren’t just buzzwords, either. They’re the keys to driving successful teams and businesses in this day and age. But how does Time Doctor fit into this equation, you ask?