Teams | Collaboration | Customer Service | Project Management

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Decoding the BPO Landscape: Derek Gallimore Unveils Mid-Scale Innovators

In this illuminating episode of the Future Workforce Podcast, Derek Gallimore takes us on an engaging exploration into the mid-scale BPO sector. Join him as he sheds light on the key players and innovative forces shaping this dynamic industry. Get ready to dive deep into insights, trends, and inspiring stories that will challenge your perceptions and expand your understanding of the outsourcing world.

Derek Gallimore discusses optimal profit margins for BPOs

Derek Gallimore shares his insights and experiences, breaking down the numbers for optimal profit margins to ensure efficient and effective BPO operations. Whether you're a business owner looking to outsource or simply interested in the dynamics of BPO, this episode is a wealth of knowledge. Don't miss out on these valuable insights that could reshape your approach to business! Tune in, and let's redefine the future of work together.

Sending Password Reset Notifications from Your Laravel PHP Framework

Resetting passwords is a critical way to make your app accessible to users, but setting up email notifications for password resets from scratch can be tedious and error-prone. While Laravel does support password reset email templates, Laravel emails can be unreliable and prone to being caught in spam filters, and the default email templates are not particularly customizable. It might also be desirable to set up a backup channel like SMS or a backup email provider in case the primary fails.

Sending Password Reset Notifications with Firebase and Courier

Setting up a password reset workflow inside your web application can be challenging. At a minimum, you need to build the logic to update the user’s password with a new hash, send the appropriate emails with the right content, and manage different user sessions across browsers. If you’re responsible for managing password reset emails, it’s likely that you also have to manage all aspects of authentication and password management for your application.

A guide to DevOps project management: Essential tools and best practices

This quote rings true for most project managers, but especially for DevOps project managers. DevOps project management allows agencies to take an agile approach to software development where continuous improvement is the primary goal. It’s also a model that can ask a lot of project managers, requiring them to manage multiple teams and master new disciplines. In other words, it’s a model that includes a lot of different colors that have to be blended together into something beautiful!

OneDesk - Saved Replies (Canned Responses)

Learn how to create, use, and manage saved replies. Saved replies are pre-written responses that make answering customers more efficient. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Welcome to Showcase: where we shine a light on the intelligent heart of customer experience

Customer experience is now shaping the way companies across the world do business. We’ve seen companies thrive based on their ability to listen to their customers’ needs and keep up with the latest trends. The latest developments in artificial intelligence (AI) provide a bounty of opportunities and possibilities for businesses to rise to the challenge, and deliver seamless, personalised, and immersive experiences for their consumers.

Top 8 change management models: a comparison guide

With how fast industries move, technologies advance and current events shift, organisational change is now a normal part of doing business. But change is rarely easy. And the bigger and more complex a business is, the more challenging it is to implement change effectively. Yet the ability to incorporate necessary changes into how you do business plays a direct role in long-term success.

What Are Different Types Of Work Schedules For Your Team

Are you tired of the 9-5 grind? Don’t we all want to balance our work and home life better? From employees to employers, work-life balance has become an increasingly important aspect of professional lives. Due to such demand, organizations have explored different work schedules to accommodate everyone’s needs and preferences.

Microsoft Outlook on the web Outage, June 6th, MO572252

Yesterday’s Microsoft 365 Suite-wide outages, led to continual faults for Outlook on the web on Tuesday, June 6th. When the outages pile up, it becomes difficult to tell when one starts and the other ends. The latest: Can’t access Outlook on the web and other Microsoft services and features The prior day incidents began with EX571516: Some users are unable to access Outlook on the web, and may experience issues with other Exchange Online services.