Teams | Collaboration | Customer Service | Project Management

%term

Right Approach To Monitor Productivity Without Destroying Employee Trust

Are you looking for a way to monitor employee productivity without sacrificing trust? In this video, we'll explore the right approach to monitoring productivity in the workplace. We'll discuss how tracking performance can help improve motivation and engagement while establishing boundaries that protect employees from feeling micromanaged. Join us as we explore the best ways to monitor employee performance without sacrificing trust.

Global Project Management: A Complete Guide

Project management is an important aspect when it comes to business performance and success. It becomes even more critical as businesses expand to a global scale. As businesses expand beyond borders, different challenges come into play. And that’s where global project management comes into play! Businesses have to deal with differences in culture, language, and time zones in a global context, not forgetting managing a dispersed team.

Sending Password Reset Notifications from Your Laravel PHP Framework

Resetting passwords is a critical way to make your app accessible to users, but setting up email notifications for password resets from scratch can be tedious and error-prone. While Laravel does support password reset email templates, Laravel emails can be unreliable and prone to being caught in spam filters, and the default email templates are not particularly customizable. It might also be desirable to set up a backup channel like SMS or a backup email provider in case the primary fails.

A guide to DevOps project management: Essential tools and best practices

This quote rings true for most project managers, but especially for DevOps project managers. DevOps project management allows agencies to take an agile approach to software development where continuous improvement is the primary goal. It’s also a model that can ask a lot of project managers, requiring them to manage multiple teams and master new disciplines. In other words, it’s a model that includes a lot of different colors that have to be blended together into something beautiful!

Welcome to Showcase: where we shine a light on the intelligent heart of customer experience

Customer experience is now shaping the way companies across the world do business. We’ve seen companies thrive based on their ability to listen to their customers’ needs and keep up with the latest trends. The latest developments in artificial intelligence (AI) provide a bounty of opportunities and possibilities for businesses to rise to the challenge, and deliver seamless, personalised, and immersive experiences for their consumers.

Top 8 change management models: a comparison guide

With how fast industries move, technologies advance and current events shift, organisational change is now a normal part of doing business. But change is rarely easy. And the bigger and more complex a business is, the more challenging it is to implement change effectively. Yet the ability to incorporate necessary changes into how you do business plays a direct role in long-term success.

What Are Different Types Of Work Schedules For Your Team

Are you tired of the 9-5 grind? Don’t we all want to balance our work and home life better? From employees to employers, work-life balance has become an increasingly important aspect of professional lives. Due to such demand, organizations have explored different work schedules to accommodate everyone’s needs and preferences.

OneDesk - Saved Replies (Canned Responses)

Learn how to create, use, and manage saved replies. Saved replies are pre-written responses that make answering customers more efficient. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Boosting Efficiency in Call Centers: Optimizing Operations and Customer Satisfaction

Discover how to take your call center to the next level. This guide delves into strategies for improving operational efficiency and customer satisfaction, highlighting the role of real-time monitoring, automated time tracking, task management, and performance analytics. Learn how Insightful can be an invaluable tool for your call center.