Lots of companies have asked us: why should we buy a CX solution when we could work with in-house developers to build our own? Building your own CX solution is time- and labour-intensive, and it requires an ongoing investment of developer resources to maintain. Many of our customers started with homegrown solutions only to realise that their systems couldn’t meet their needs or deliver the ease and efficiency that Zendesk can.

In modern workplaces, where hybrid work has become the norm, ensuring productivity while maintaining employee privacy can be a delicate balancing act. Employee monitoring solutions have become increasingly popular for companies looking to manage their workforce and keep a tab on employee productivity. However, there are also concerns about privacy violations and the potential for such monitoring to become invasive.

Staying productive and organized can be a challenge, especially in the digital age. To help you stay on top of all your projects, tasks, and deadlines, we have compiled a list of the top 5 productivity tracking software of 2023. These productivity tracking software tools are designed to help streamline your workflow, keep you on track, and stay organized throughout the year. Read on to discover how each software can help you reach your goals!

Wondering what’s the secret to using incident management software? It’s a culmination of the right mindset, tools, and practices. According to Statista, these are the biggest challenges respondents face when supporting incident response processes: If you want to make the best of incident management tools, you need to start by selecting the right tool. This blog will compare the 10 best incident management software in terms of top features, pricing, G2 reviews, and more.

Learn the ins and outs of a highly productive home office environment.

In today’s ever-changing world, staying on top of tasks and projects can be a challenge. Fortunately, with the advent of online timesheets software, it’s now easier than ever to stay organized and keep track of your team’s productivity. Timesheets software makes it easy to track hours worked, assign tasks, and monitor progress.

Managing employee hours is integral to running a successful business or organization. Accurate time tracking ensures that your employees are fairly compensated and allows you to identify areas where they can improve productivity. Manual time tracking is a challenging task and is also prone to errors. Thus, many companies are looking to automate their time tracking operations for more efficiency and accuracy.