Teams | Collaboration | Customer Service | Project Management

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Streamline Your Success: 13 Essential Organizational Tools for Maximum Efficiency

Organizational tools have become essential tools for all types of industries. They are capacitated to become your virtual assistant and sort all the tasks ranging from trivial to critical. The accentuating fact is the quality of your employed organizational tool will determine the efficiency of your organization.

Relay Bot Demo | Accelerator Apps | Slack

Deliver personalized messaging at scale within Slack using our Relay Bot. Team members need to deliver targeted information to multiple channels/people at once. Without an automated delivery system this task is either too large to accomplish resulting in missed opportunities or tedious and time-consuming impacting productivity and reducing resources.

Incident Bot Demo | Accelerator Apps | Slack

Reduce incident time-to-resolution by automatically alerting and connecting responders, subject-matter experts and impacted parties. With Incident Bot, you can assign user groups and product specialists to act for a given customer support issue. Individual users and customers (or automated alerts) can submit issue reports for admin review to kick off the resolution process. Share reports across multiple org units and workspaces.

7 Tried & Tested Ways To Keep Track Of Employee Hour

Managing employee hours is integral to running a successful business or organization. Accurate time tracking ensures that your employees are fairly compensated and allows you to identify areas where they can improve productivity. Manual time tracking is a challenging task and is also prone to errors. Thus, many companies are looking to automate their time tracking operations for more efficiency and accuracy.

10 Key Responsibilities of HR Professionals

HR is the glue that holds companies together. It’s the driving force behind recruiting, onboarding, managing the people side of a business, and ensuring employees are familiar with policies and procedures that apply to themselves and overall operations. But if the role of HR professionals is still a bit vague, you may need further insight into their key responsibilities. That’s exactly what this article will unpack.

Message limits, email open tracking, SendGrid import

We are excited to introduce Guard Rails, now in open beta for Courier, a feature that allows you to set upper limits on the number of messages sent per time period. Courier business plan customers can configure these limits globally, or per user, or per user per subscription topic. Exclusions for certain subscription topics can also be set up, ensuring essential messages are always delivered.

9 tips to manage your software development team (no coding required)

Wrangling a team of software developers is a lot like herding cats — only worse, because in this case the cats all speak a mixture of different (programming) languages. For most agencies, managing a software development team can be even more perplexing because you don’t speak any of those languages. Thankfully, with the right processes in place, anyone can build the skills they need to successfully manage a software development team. Here are nine tips to get you started.

State of retail CX 2023

The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And they expect the same level of excellent service on every shopping channel (even emerging ones like livestream commerce). What does this mean for retailers? It’s no longer enough to offer great products. Brands are now competing on the quality of customer experiences.