There are many moving parts in play when trying to explain, let alone execute, an exceptional customer experience. It truly takes a village and a good customer experience strategy to get things done effectively. Staying on top of your CX strategy is vital as customer behavior and digital channels of engagement continue to change how business is done. But it’s easy to be overwhelmed even before you get started.
Organizational tools have become essential tools for all types of industries. They are capacitated to become your virtual assistant and sort all the tasks ranging from trivial to critical. The accentuating fact is the quality of your employed organizational tool will determine the efficiency of your organization.
Wrangling a team of software developers is a lot like herding cats — only worse, because in this case the cats all speak a mixture of different (programming) languages. For most agencies, managing a software development team can be even more perplexing because you don’t speak any of those languages. Thankfully, with the right processes in place, anyone can build the skills they need to successfully manage a software development team. Here are nine tips to get you started.
Creativity can be scary. Team members worry about being judged for an idea that is too out there, or they might be nervous about trying and failing. This temptation to stick with tried-and-true approaches is kryptonite for creative thinking — and it’s not just in your head. In fact, 85% of CEOs believe fear stands in the way of their company’s ability to innovate. But why?
One could say that not much good comes out of a global pandemic, but one thing COVID-19 did for us, because there were absolutely no other options, was clearly show the way to a virtual workplace future. For many people, the home office was here to stay.
When looking for the best payroll timesheet software, you want a tool that streamlines time tracking and payroll into one platform.
Digital communication today has evolved to connect people from across the globe with each other in an instant. One of the most popular ways to communicate digitally is via real-time chat. This efficient mode of communication is used for personal communication, but also for business one. Organizations use real-time chat solutions to connect their distributed teams and to assist their customers.
As an agency, you know how to provide guidance and deliver projects for your clients. But when was the last time you took a look at your own agency and planned out a strategic roadmap? Agencies spend around 7-20% of their revenue on their own marketing — but that's a pretty wide gap. How can you know what's a good ballpark investment for your agency’s marketing efforts? No matter what your budget is, you need a strategic plan to ensure your marketing investment is worth it.
