Teams | Collaboration | Customer Service | Project Management

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Guide: Design Project Management

Creative project managers need to oversee multiple projects simultaneously. Juggling tight deadlines while keeping the creativity flowing is no easy task. A design project management software can help managers and teams manage requests, plan projects, and meet deadlines. Streamlining the project management side of things allows design teams to focus on creativity and client relationships.

From hierarchies to circles: An evolution of work habits

A few years ago, Accenture Technology in the DACH region began revolutionizing the internal working model, roles, and habits within their Agile unit. Under this new operating model, five thousand team members now have more self-organization and enjoy a more flexible, modern work culture. This session captures the essence of the team’s learning journey, including ways of working, habits, and how they leverage Atlassian tools to steer their business.

END BSM NOW

Bad Service Management (BSM) is an affliction that has plagued enterprises. BSM flares up when development, operations, and business teams work in silos. The symptoms? Bloated budgets, irritable teammates, dizziness from complex setups, nausea from outdated interfaces, blurred vision, and in some cases, even death (of deployments that fail to scale). The best-known cure is to replace legacy ITSM. Discover the latest Jira Service Management advancements, and hear how other enterprises have joined the fight to end BSM now.

12 best online chat rooms in 2023

Chat rooms offer a more flexible way of communication wherein people can easily use any device to communicate on a single platform. People have enjoyed connecting with others online for various purposes for many years now through some of the best online chat rooms available at present. Additionally, with technological advancements, these chat rooms have become better and better over time.

Service Desk Automation: Unlocking Cost Savings and Improved Efficiency

What is Workativ? Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding is required. Workativ differentiates itself by focusing on employee IT & HR support for digital and hybrid workplace transformation. Along with the chatbot, Workativ has a powerful app workflow automation engine and out-of-the-box automation marketplace with prebuilt bots and 600+ pre-built app workflows for the chatbot.

#WinWithMarketplace: Calendar Integration apps with Freshservice

As businesses grow in today's fast-paced world, they routinely face new challenges in their tech stack. A key aspect of overcoming these challenges is having the right product at your disposal to help you do more and be more! Freshworks customers can count on Freshworks Marketplace to solve their integration, customization, and automation needs. Freshworks Marketplace houses more than 1300 apps that solve customers' essential business needs by helping them extend their Freshworks experience.

Live Chat Software: The Missing Part Of Your Customer Experience

As a customer support professional, you understand that customer experience is one of the key components to a successful business. Because of this, you’re continuing to navigate through the ever changing landscape of customer service by implementing solutions that enhance the customer experience. Nowadays, one of the most prominent ways to revolutionize your customer support efforts is to offer multiple channels of communication for your customers to reach out to you, including live chat.

8 Scoro alternatives for project and task management in 2023

Is your agency drowning in a sea of missed deadlines and incomplete deliverables? Implementing a stronger project management strategy could be the missing link in your process. But winning at project management is easier said than done. That’s why many agencies are turning to project management software tools like Scoro to bring order to chaos and instill a new sense of operational clarity. Scoro is a powerful project management tool, but it isn’t right for every agency.

How PSA Software Supports IT Project Management

IT project management can be challenging, especially when managing multiple projects with different deadlines, budgets, and teams. As an IT company, you must ensure that your projects are completed on time, within budget, and to the client’s satisfaction. However, with so many moving parts, tracking everything manually can be challenging. This is where Professional Services Automation (PSA) software comes into play.

20+ OKR Examples and a Cheat Sheet to Creating Correct OKRs

They say that your company’s success is only as good as the goals you set. But with so many goal frameworks available (think: S.M.A.R.T goals, KPIs, OKRs, etc.), selecting the right goal type can be challenging. In this guide, we will cover everything you need to know about OKRs–from what they are to the different departmental OKR examples that you can get inspired from. Let’s dive in.