Teams | Collaboration | Customer Service | Project Management

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Help Desk vs. Customer Service: Different Tools for Different Purposes

In the same way that a CRM and an ITSM tool are not equal, help desk and customer service fulfill different roles and therefore have different requirements. Customer service is about Customer Experience (CX), whereas help desks are more technology focused. Additionally, both functions have different toolset requirements.

Refresh and Refocus: Why Breaks Are Crucial for Productivity

Did you manage to take a break today? It could be anything, even if it was just your lunch break. We're thrilled as long as it allows you some time to disconnect from work. ‍ Despite the urgent matters that come up during the workday, many employees have become accustomed to working endlessly without taking a break. Common justifications for not taking breaks include a heavy workload, tight deadlines, the absence of a colleague due to illness, or a pressing request from a major client.

Dynamic Teams: Real-World Examples of Effective Teamwork in 2023

Although there is a tendency to extol the virtues of leaders, innovators, and outstanding individuals, it is important to acknowledge that no one can achieve anything alone. The backbone of any successful enterprise is a strong and cohesive team that works in concert. By promoting a collaborative mindset within the organization's culture, businesses can enjoy the benefits of teamwork, such as increased productivity and sustained growth.

10 Employee Time Tracking Software

Are you looking for an effective way to track employee time and boost productivity? Look no further! This blog will provide you with a comprehensive list of the top 10 employee time tracking software that can help you monitor and manage employee hours easily. Employee time tracking made easy! Signup now From comprehensive time-tracking solutions to free options, we have it all covered. Read on to find out which software fits your needs best!

How to find a website's keywords to strengthen your SEO strategy

Keywords aren’t exactly king in content marketing — but they do make a huge difference in how well your content performs. Consider this: According to a search traffic study from Ahrefs, 90.63% of all content gets no traffic whatsoever from Google. Zip, zero, zilch, nada. Meanwhile, keywords are a big part of what drives organic search traffic.

MoSCoW: The Simple Framework for Effective Prioritization

In any product development process, it’s essential to identify what needs to be done and prioritize the work items effectively. Prioritizing can be tricky, especially when dealing with numerous requirements! Lucky for us, that’s where the MoSCoW method comes in handy. The MoSCoW method is a prioritization framework that helps product teams categorize their work items based on the order of their importance.

ClickUp Alternatives (5 Options)

What are the best ClickUp alternatives? There is no shortage of project management software solutions available on the market today. If you are looking for ClickUp alternatives, you should consider project management platforms with the following features: ‍ ‍ It’s tough to find a solution that ticks all of these boxes. However, you’re in luck. This guide will explore the best alternatives to ClickUp on the market.

The 37 Best Free Asana Alternatives of 2023

With the number of project management tools overflowing the Internet and ruling the project management arena, Asana has made its mark as one of the must-have project management software for teams across the globe. With robust features, a great interface, and a roaring list of clientele – Asana seems to have its game on point. However, despite the seemingly perfect option that you may take up blindfolded, Asana has its own set of limitations that one should consider before investing in the tool.

Scaling Up and Going Remote: The Success Story of a Digital Marketing Agency You Won't Want to Miss

Discover how StrategiQ, a UK-based digital marketing agency, overcame growth challenges and adapted to remote work with Scoro. With over 20 tools considered, only one provided the end-to-end work management solution to fuel their ambitious growth plans. StrategiQ's Operations Director, Tyler Webb-Harding, shares how Scoro helped the agency track project profitability, resource utilization, and real-time collaboration during the national COVID-19 lockdown.