Lots of companies have asked us: why should we buy a CX solution when we could work with in-house developers to build our own? Building your own CX solution is time- and labour-intensive, and it requires an ongoing investment of developer resources to maintain. Many of our customers started with homegrown solutions only to realise that their systems couldn’t meet their needs or deliver the ease and efficiency that Zendesk can.
Whether you call it program increment (PI) planning, quarterly planning for product teams, or even big room planning, the reality is the same: These sessions are complex undertakings, even more so in our current hybrid reality. Every 8-12 weeks, dozens, hundreds, or — in some cases — thousands of product team members meet to to align on a shared vision, pinpoint cross-team dependencies, discuss features, and, ultimately, plan their product roadmap.
The retail industry is under enormous pressure to change. Over the past few years, shoppers have moved from in-store to online and are now somewhere in between. And they expect the same level of excellent service on every shopping channel (even emerging ones like livestream commerce). What does this mean for retailers? It’s no longer enough to offer great products. Brands are now competing on the quality of customer experiences.
HR is the glue that holds companies together. It’s the driving force behind recruiting, onboarding, managing the people side of a business, and ensuring employees are familiar with policies and procedures that apply to themselves and overall operations. But if the role of HR professionals is still a bit vague, you may need further insight into their key responsibilities. That’s exactly what this article will unpack.
IT service management (ITSM) and IT asset management (ITAM) were finally brought together in the ITIL 4 body of service management best practices. ITAM is one of the 34 ITIL 4 management practices. However, while there has usually been some overlap between the two disciplines, ITSM and ITAM have traditionally been treated separately. It’s understandable, as ITSM and ITAM are different IT management disciplines.
Did you know that 57% of customer success organizations have taken the time to create a journey map? Process mapping is a critical business tool that helps organizations to visually depict their business processes, identify inefficiencies, and optimize their workflows. In this blog, we will learn what process mapping is, explore the different types of process mapping tools available, and discuss their features and benefits. Let’s dive in.
