Teams | Collaboration | Customer Service | Project Management

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Frontline employee survey reveals significant recruitment and retention concerns

Frontline employee recruitment and retention is top-of-mind in many industries these days, as more than one-third of companies lack the right technology to effectively communicate, engage, and retain these employees. And our recent survey offers insight to help understand and address these challenges.

The Accidental CEO: Track These Essential Metrics For Success | Scoro

Are you an Accidental CEO? If you’re a former solopreneur whose success has led to the formation of a company, you may just be. Do you find yourself overwhelmed with managing your business or agency, trying to balance your essential work with the operational and financial aspects of running an organisation? You’re not alone. Many solopreneurs who started as talented freelancers find themselves in this same position.

How to Structure and Organize Your Account

A common question we receive is how to structure and organize your work in OneDesk. OneDesk allows for tremendous versatility in how you work, and every business will have their own workflows. The first step in determining how to organize your work is to get an understanding of the structure of OneDesk. We want to help you make the most of your options and organize your work logically. In this article I’ll go over some best practices and common configurations.

What's New At TeamSupport? Q1 2023 Product Releases/Updates

TeamSupport is all about customer-centricity; it’s built in our DNA. So, we regularly update and enhance our products to ensure we’re providing you, our customer, with software that can grow with you and support your customer service efforts. Detailed below are the features we’ve released in the first quarter of 2023.

7 Corporate Governance Trends in 2023 and Beyond

2022 has seen heaps of disarray with continued supply chain issues, energy price crises, and rising inflation. Businesses were forced to shift priorities and adopt new policies to continue driving profitability. There were also actions on the regulatory front, particularly in corporate governance, to guide companies into transformation. Moving to 2023, the pressure to adapt to the changing landscape continues.

Hottest trends in ecommerce

Today’s ecommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities, and customer demand. According to Ecommerce News, turnover from online shopping in Europe grew by 13 percent in 2021. And the popularity of ecommerce is set to continue as new technologies and platforms create exciting opportunities for retailers and shoppers.