Teams | Collaboration | Customer Service | Project Management

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You can't beat burnout alone-but you can start here

Burnout is not a feeling. Burnout is a physiological and neurological condition that can take months to develop and months to undo. Throughout the working world, both burnout and imposter syndrome are pervasive: Asana’s Anatomy of Work research has found that seven in 10 knowledge workers experienced either burnout or imposter syndrome in the last year, with an average of 42% experiencing both. These data suggest that the root causes of burnout and imposter syndrome may be linked.

Common Courier Troubleshooting Solutions for Developers

If you’ve worked on a digital product, whether as a developer, product manager, or business leader, you know that the most common problems in software development are rarely as straightforward as “bugs.” The root of the problem tends to require a little more trial and error. Using Courier is no different.

Connect your workflows with new apps from Airtable, ClickUp, Gtmhub, Unito, and Smartsheet

If you’re an Airtable, Clickup, Gtmbub, Unito, or Smartsheet user, your workflows are about to get even smoother and more connected. With Miro’s robust new slate of apps and integrations, you can move your projects from ideation to planning to execution with ease. With our tools for streamlining the transitions between phases of work, the status of your tasks automatically stays up-to-date in all your go-to-tools, like magic.

How Rewards & Recognition Can Improve Employee Engagement

As far back as 776 B.C., Olympic athletes competed in ancient Greece for fame, honor, and glory. City-states used the Games to assert influence and importance. Do you know what the only official reward for winning in the ancient Olympics was? A crown of olive leaves. Not as valuable of an award as you might think for one of the biggest events in the ancient world. Not that we think you should reward your Employee of the Month with an olive wreath.

Customer Service Management and Measurement: Observing and Measuring Customers in New Ways

There’s no question that customer service is important for any business. Happy customers are more likely to return and recommend your company to others, while unhappy customers can damage your reputation and even lead to lost revenue. In fact, customers who rate a company’s customer service as “good” are more likely to refer them to a colleague.

The Top 5 IT Jobs That are Easy to Get Into

Are you looking for a high-paying IT job but don’t have the time or money to return to school for a computer science degree? Don’t worry! Many IT professions don’t require any formal education. This article will discuss the top 5 IT professions easy to get into without a university or college degree. We will also provide information on IT certification requirements for each profession.

Preventing All Emails & Notifications

OneDesk provides the ability to send messages and emails through automations. Email templates can be set up to send emails to customers or users and can be helpful for updating everyone on progress or changes. There are also system emails, particularly important emails sent from your account and cannot be configured through automations. You can read an in-depth explanation of these emails and messages: Notifications & Emails. So why would you want to prevent all emails or notifications?

How to plan and execute a successful marketing campaign

Every ship needs a captain, and every captain needs a map to guide the journey. The map for your brand’s digital marketing journey depends on the marketing efforts you choose, including the multi-channel marketing campaigns you and your team put together and execute. Ah, execution — the most difficult part of it all. Did you know that the chances of executing a great marketing campaign increase with proper project management?

Anscombe's Quartet - why summary metrics lie

In business, we use summary metrics all the time. A summary metric is just another way of saying you have summarized a series of data into a single data point – like a total or an average. Most of the time, when you report on business KPIs like Revenue, Customer Satisfaction, Acquisition Cost, or Lifetime Value, you’re doing so in the form of a summary metric. But summary metrics can be misleading, because they reduce complex patterns in your data down to simple, singular figures.

Clio Time Tracking: Ways To Use, Key Features, Alternatives

Clio is an industry-leading law practice management and client intake solution that helps legal firms manage all kinds of activities. Its scope includes time tracking, case management, billing software, as well as client and payment management (via Clio connect and Clio payments). But many of its benefits are closely tied to its time tracking functionality. In this Clio review, we’ll explore how Clio time tracking works — its key advantages and main limitations.