Syncing in Slack, Whisker’s engineers minimize service outages and build quality software for pet owners.

In our new series, customer service leaders discuss industry trends, including how embracing a tierless model can help agents resolve issues faster.

There is a common debate about whether or not remote teams are more productive than employees working together in a traditional office setting. Based on a few recent studies, this debate might be put to rest once and for all. According to Apollo Technical, people who work from home are 47% more productive. Although this statistic is quite impressive, it does not mean productivity comes easy for every remote team.

Nowadays, recognizing employees, showing your gratitude, and acknowledging them are vital leadership skills! Especially in this post-Covid hectic life when retaining top talent is getting harder! Therefore, establishing an employee recognition program is not a plan to consider. Instead, it is a vital strategy to settle in your business. What’s the best way to recognize employees? With the best employee appreciation gifts, of course! What’s the perfect employee gift?

There are some tough conversations that all employees have with their bosses at some point in their career. This can be hard for both parties, as the employee may feel intimidated by the conversation, and the boss may feel fearful of how their employee will respond to what they are asking them to do. To ensure an effective workforce management strategy, it is essential to understand what these thirty-one tough conversations are and how you can have these discussions with your employees effectively.

This is just one G2 review from our many happy customers who use Scoro not just for project management, but as an end-to-end collaborative work management (CWM) platform. In other words, a solution that improves productivity, profitability and employee satisfaction across all areas of the organization. CWM is based on four basic principles: sell it, plan it, track it, bill it.

Monday.com is a centralized platform for teams to manage every detail of their work, from high-level roadmap planning to specifics tasks. It’s very well known due its extensive advertising campaigns. However, there are a number of other alternatives that could suit organizations better, depending on their specific requirements.

As a project manager, your job is to see the entire project reach 100% completion. To get there, you’ll need strategic, expert communication that generates alignment on your project right from the beginning. What do you need to make that happen? A project roadmap template is the best tool available to help you do exactly that. The project roadmap probably won’t make it on the cool-kid list of the most popular project management charts.

Gone are the days when email was the main channel of digital communication. In 2022, messaging apps are the way we all communicate in our personal and professional lives. We use WhatsApp, Facebook Messenger, Telegram, Viber, and others to communicate with friends and family. At work, we rely on platforms such as Slack, Microsoft Teams, and Rocket.Chat. However, some of these messaging platforms have one big disadvantage compared to email - the lack of interoperability (or cross-platform messaging).