Thorsten Hinterkeuser, Head of Customer Services at rahm GmbH tells us why wallboards are so important for his contact center and how they’ve positively impacted the whole team’s performance. Thorsten made a lot of changes when he moved into his role a year and a half ago. The team was moving to Salesforce which had a ripple effect for many of the other tools they were familiar with. He also had to change their phone service provider, and as a result the wallboard tool they were using.

Since the release of OpenAI’s ChatGPT in late 2022, the promise of generative artificial intelligence (gen AI) has been nothing short of revolutionary, especially in the business sector. A crucial question now emerges as businesses deal with the effects of this revolutionary technology: How can gen AI open the door for a more productivity-focused strategy that puts people first?

Effective goal setting ultimately comes down to the way you plan. Even if you set yearly goals, goal setting templates allow you to break them into quarterly, monthly, or daily tasks—in that, they become easier to comprehend and achieve. This way, you can organize your goals and stick to them while ensuring top-of-mind recall. If you are looking for a free goal-setting template, this guide is for you. We’ve rounded up 12 goal-setting templates for you to choose from. Let’s go!

To stay competitive, enterprise organizations need to set clear goals, define strategies, and allocate the right resources to drive the actions needed to achieve objectives. This all requires organizational planning. If you’re a business leader, this also means optimizing your organization’s structure. Doing so will help you identify redundancies across teams, and skill sets.

If you are a software developer, you must often hear the term “sprint cycle” or may also be part of it. But if not, you must wonder what it is and why it matters. Well! It is a short process that contains sessions of feedback, flexibility, and scope for continuous improvement for the development team. Sprints enable teams to deliver high-quality work faster and adapt swiftly to evolving requirements.

Deadlines are much like taxes — inevitable, stressful, and often dreaded. You may be all too familiar with the feeling of scrambling to meet client deadlines, working long hours, and drinking one too many cups of coffee. But missed deadlines can damage your agency’s reputation, affect future business, and ultimately impact your bottom line. Yet, despite the high stakes, it’s common for project teams to struggle with keeping track of tasks, managing priorities, and meeting deadlines.

With the surge in remote work trends, businesses are increasingly reevaluating their remote team structure to ensure optimal performance and productivity in virtual environments. While remote work offers flexibility and convenience, it also presents unique challenges that require thoughtful planning and adaptation. To thrive in this new era of work, organizations must prioritize optimizing their team structures for remote success. Here are eight strategies to achieve just that.

In pursuing business growth and employee efficiency, managers strive for teams that operate smoothly and independently. Yet, monitoring employee productivity solely through intuition can challenge today’s complex work environments. Thankfully, the solution lies within productivity tracking software, offering a window into your team’s daily activities. But with so many options available, which tools truly stand out as champions of workforce efficiency? Let’s find out.

Our world is more connected than ever. For many, this has accelerated knowledge exchange and advanced world economies and living conditions. However, it has also made our digital presence more complex. Data security and privacy are at stake, and in some industries, like Government and Defense, this presents significant challenges.