Teams | Collaboration | Customer Service | Project Management

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No-Code Workflow Builder: Automate Processes Across Your Business!

May 16, 2024 By InvGate In InvGate
Workflows are a powerful tool for businesses of all sizes – if they are intuitive enough to be used by tech and non-tech-savvy people alike. InvGate Service Desk's visual workflow builder already allowed users to drag and drop components into a process to define its multiple steps. But with the latest update, they can build, modify, and optimize them in minutes without technical knowledge — making it perfect for speeding up your Enterprise Service Management (ESM) strategy!
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scoro

16 Agency Metrics & KPIs to Track For a Profitable Business

May 16, 2024 By Sean Collins In Scoro
As an agency, profitability depends greatly on accurately tracking and understanding your company’s key metrics and data. This includes not just financial metrics, but also operational, sales, and project management data. In this guide, we’ll walk you through 16 key agency metrics and data to know and track to improve your agency’s profitability.
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miro

3 ways extrovert bias stifles innovation

May 15, 2024 By Johnathan Silver In Miro
In fast-paced workplaces, it’s easy to assume that the loudest, most outgoing voices always have the best ideas. This assumption, however, overlooks the dangers of extrovert bias — the subtle (and often unintentional) tendency to favor the contributions of more vocal team members over those with quieter personalities. Extrovert bias imperils innovation by creating missed opportunities for breakthroughs. This leads to homogeneous solutions and can drive away valuable talent.
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teamsupport

Customer First: Simplifying Ticket Management with TeamSupport

May 15, 2024 By TeamSupport In TeamSupport
In today's fast-paced world, every second counts. Enhancing the efficiency of support teams is not just a necessity but a mandatory strategy for businesses aiming to thrive. It's all about optimizing the customer experience and ensuring that interactions are as seamless as possible. This is where a stellar support ticket system becomes indispensable.
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What is customer centricity? Here's how to put your customers first | Zendesk

May 15, 2024 By Zendesk In Zendesk
Wondering what it truly means to put your customers first? We've got you covered. Discover what customer centricity means, why it’s so important, and dive into three essential tips for prioritizing a customer-centric culture within your business. Watch now and take the first step to leading your business towards a customer-centric future.
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time doctor

10 proven tips to enhance team work-life balance and boost engagement

May 15, 2024 By Time Doctor In Time Doctor
Maintaining a healthy work-life balance within the team has become crucial for businesses looking to sustain employee engagement and productivity in an era where the lines between work and personal life are becoming increasingly blurred. Ignoring team work-life balance has serious consequences; these include reduced productivity, high turnover rates, burnout, and low job satisfaction.
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monitask

Remote Team Communication to Boost Your Business

May 15, 2024 By Junun Saleh In Monitask
It’s no secret that communication is key to a successful team. But effective communication can be difficult when everyone works from different locations. We’re excited to share ten strategies to improve remote team communication. We’ll discuss the benefits of remote teamwork, suggest ways to overcome common challenges, and recommend some tools to make remote team communication more effective. Let’s find out!
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teamwork

8 new IT challenges businesses face in 2024

May 15, 2024 By Ben Brigden In Teamwork
What’s your gut reaction when you find out about a significant new technology that is likely coming to your business? For some, this news generates excitement as they see the boundless possibilities. Others might feel frustration as they remember the difficulties of the last major upgrade or fear the business disruption that could be headed their way. Both of these responses (and anything in between) are legit.
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