Teams | Collaboration | Customer Service | Project Management

6 steps to implement Zendesk WFM | Step 1: Plan your setup

Aug 13, 2025 By Zendesk In Zendesk
Get started with Zendesk Workforce Management (WFM) in this comprehensive onboarding session designed to help you streamline and optimize your customer support operations. In this video, you'll learn how to: Confirm WFM is successfully activated Manage and customize user access Create Teams and assign tailored Roles Monitor agents in real time with tracking tools Each topic includes a live demo to walk you through the key features and workflows, so you can confidently apply what you learn directly in your own Zendesk account.
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Workstatus

Workstatus Reveals How Hybrid Teams Spend 40+ Hours Weekly

Aug 13, 2025 By Ash Grover In WorkStatus
You are the COO of the organization who introduced a hybrid set-up, expecting better work-life balance and happier teams. But is this improving productivity, or creating a new set of challenges? A hybrid set-up is expected to provide: Yet this shift has created a new problem for your organization. With distributed schedules and fewer in-office cues, measuring effectiveness is no longer straightforward. Here, employee time tracking software emerges as an essential tool.
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DeskTrack

How to Build High Performing Teams: Secrets No One Will Tell You

Aug 13, 2025 By DeskTrack In DeskTrack
Do you have high performing teams? Of course not. That’s why you are browsing this post. After going through this blog and implementing what we tell you the right way, we can guarantee that your teams will gradually perform exceptionally well. You just need to trust your teams, be consistent in your approach, and have some patience. Another question is why some teams perform better than others? We will clear this question as well.
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teamwork

Unlocking the power of the updated Utilization Report

Aug 13, 2025 By Janelle Santi In Teamwork
One of the most common words out there in the professional service industry is “utilization”—but what does it actually mean? To go back to the basics, the root word is “utility”, meaning “the state or quality of being useful”. Now let’s put this into industry-speak. When we talk about utilization, you want your people to be as productive as possible and output work at a good (yet reasonable) clip.
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monitask

Remote Contractor Management: Best Practices for Smooth and Scalable Collaboration

Aug 12, 2025 By Augusto Diaz In Monitask
In a globalized world where digital transformation shapes the way businesses operate, managing remote contractors has become a vital part of many organizations’ workforce strategies. Whether you’re a startup hiring international freelancers or an enterprise scaling operations with specialized remote talent, mastering remote contractor management is key to success.
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