Teams | Collaboration | Customer Service | Project Management

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Team Performance Management: Measuring High-Performance Teams

Team performance management is an essential part of leading a workforce and ensuring desired outcomes are achieved. As employees on average spend 54% of their time working in teams, it’s important to measure their performance as a collective. However, many organizations are struggling to effectively manage and measure team performance, leading to inefficiencies and missed opportunities. ‍ ‍

How to Monitor Employee Internet Usage: Tips & Benefits

294 Nowadays the internet is a part of our lives and most things are done using the internet. The same goes for workplaces as well. In such situations monitoring employee internet usage becomes important to make sure that your employees are working efficiently. According to a survey conducted by Udemy, 78% of the respondents accepted that using the internet is their most common time wasting activity.

Want to know 5 powerful ways AI boosts customer service efficiency?

In this video, we reveal the top ways teams can leverage #ArtificialIntelligence in customer service to improve customer satisfaction, boost efficiency, and lower costs. Why choose Zendesk #AI? Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

8 time and billing software solutions for agency success

In an agency environment, time is not just an abstract concept — it's the currency you trade. Every minute counts, and each second can be a missed opportunity. The same goes for billing, as efficient and accurate invoicing is crucial for maintaining a steady cash flow and keeping clients happy.

The best client portal software for 2024 is right here

🤩 In this video, we reveal the top customer portal features for 2024 to help you find the best client portal software. We also show you how customer service portals can benefit your business and save costs. Why choose Zendesk? 😎 Zendesk provides a scalable, easy-to-use customer service software solution to help you build, manage, and customize your self service customer portal and implement it in no time.

Navigating the Evolution of Wire for Android: An Interview with Leen Rehawi

Earlier this year, we relaunched our Android-App on a completely new codebase and switched to a new underlying development framework to enhance stability, performance, and security for our users. Due to this step, some features had to be removed for a while – but they are all coming back.

2024's Top Field Service Scheduling Tools

Get ready to discover the best field service scheduling tools of 2024! Scheduling is super important in the service industry. Companies prioritizing scheduling in their field operations gain a competitive edge by delivering high-quality service, reducing operational costs, and maintaining strong customer relationships. Scheduling is crucial for service companies.