Teams | Collaboration | Customer Service | Project Management

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Meet Element R: our new unified crypto implementation

We’ve created a common cryptographic library implementation in Rust - codenamed Element R - for all our Element clients. With the latest release of Element Web and Desktop, the new implementation is now deployed across all of our mobile and desktop apps (iOS, Android, Windows, MacOS, Linux and Web) and means we can now start to realise its full potential.

Unlocking clarity: Mastering flow diagrams for complex process improvement

If your PB&J bread keeps getting soggy from the jelly, slather peanut butter on each slice and then put the jelly in the middle. That’s process improvement in its simplest form: You identified the existing order and found a way to make it better. Easy enough, right? But workflow optimization becomes a lot trickier when you’re dealing with a complex process.

Phase-gate process in project management: What it is and how it works

It may sound like something out of a science fiction film, but the phase-gate process is a project management methodology that can offer a lot of benefits. It helps project teams break large projects down into checkpoints and milestones to ensure quality and viability before moving on to the next development phase. Of course, there’s no shortage of project management methodologies for client services businesses to choose from.

What is a Gantt chart? A guide to mapping your project timelines

A Gantt chart is a horizontal bar chart used to illustrate a project’s schedule and related tasks or events during the project lifecycle. Find out how this type of chart can help you map tasks and keep deliverables on track. Maybe you’ve heard the term Gantt chart used around the workplace or in a project kickoff meeting. The problem is, you’re not quite sure what that is, how it helps with project management, or how to make one.

The essentials of building an effective team

It is literally impossible for every employee to deliver a ‘rockstar’ performance every workday. And no single individual can contain all the knowledge, skills and capacity required to achieve a company’s goals. You need effective teams—groups of people who can get along with each other, contribute meaningfully, pick up the slack as needs or availability changes, and keep each other accountable.

Finding the Ideal Timesheet Software for Your Business

Maximizing productivity and operations are essential for small businesses to thrive. Timesheet software, also known as electronic timesheets or employee timesheets, plays a critical role in achieving these goals by automating time tracking and offering valuable insights into your workforce’s activities. However, with options available, choosing the right timesheet software solution can feel overwhelming.

How Zendesk's customer experience software uses AI to deliver intelligent customer service

🤖 How Zendesk's customer experience software uses #AI to deliver intelligent customer service | Intelligent Customer Service by Zendesk 🛠 In this video, we reveal how Zendesk is leading the charge in leveraging AI across every layer of your support operations with intelligent customer service and team productivity tools.

New "How I do it in Miro" video uplevels your user research process

Whether you’re new to Miro or a seasoned pro, it’s likely there’s more for you to discover to get the most out of the visual innovation workspace. There’s always Miro Academy, where you can take free courses and attend live training. But what if you want to learn — fast — how you can use Miro for your specific job?

The evolution of employee performance management

Employee performance management, or EPM, has changed dramatically over the years. Gone are the days of simple performance reviews and in-depth systems that combine technology, ongoing feedback, and strategic alignment with corporate objectives. EPM has become a vital component in today’s dynamic work environment, driving organizational performance and flexibility as well as evaluating and boosting individual employee contributions.