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Technology

Meet Odie - Your Personalized AI Assistant for Customer Support

Mar 13, 2024 By OneDesk In OneDesk
OneDesk's generative AI assistant powered by GPT. The AI assistant can support your customers and assist your agents. The AI's knowledge is based on your own company's content including articles, canned responses, and previous agent replies. OneDesk combines Help Desk, Project Management & Professional Services Automation software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.
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Leapmax

What is Employee Analytics? Learn Key Metrics, Importance, and Tracking Methods

Mar 13, 2024 By Leapmax In Leapmax
Every organization wants to perform its best to survive and surpass the competition in this fast-paced world. It cannot walk by itself, it cannot run by itself, it cannot fall by itself, it cannot rise by itself, nor it can reach anywhere by itself! Put simply, every organization relies on its workforce to aim and fulfill its goals. This implies that a business’s performance is directly related to that of its employees!
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insightful

Why Workstyle Analytics is an Absolute Must for Managing Remote Teams (& What Tools To Use)

Mar 13, 2024 By Dora Ordanić In Insightful
Explore the world of workstyle analytics and discover how it revolutionizes remote team management. From boosting productivity to enhancing collaboration, uncover the benefits of cutting-edge remote employee time tracking software tailored for modern work environments.
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time doctor

Leveraging technology to enhance workforce productivity

Mar 8, 2024 By Time Doctor In Time Doctor
A company’s success and competitive edge depend on staff efficiency in the modern business world. Technology transforms firms as they maximize operations, production, and efficiency. Companies are rethinking their operations and creating new productivity standards by incorporating sophisticated technologies like artificial intelligence, cloud computing, collaboration tools, and automation.
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time doctor

Leveraging technology for operational improvement

Mar 6, 2024 By Time Doctor In Time Doctor
In the ever-changing world of contemporary company, attaining competitive advantage and long-term success is contingent upon operational improvement. It includes a methodical optimisation of procedures, techniques, and technologies with the goal of increasing production, cutting expenses, and strengthening efficiency. Technology is at the center of this revolutionary journey, acting as an accelerator and facilitator of operational excellence.
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onedesk

Introducing: Odie OneDesk's AI Assistant

Mar 6, 2024 By Erin Richardson In OneDesk
The March 2024 release of OneDesk has brought an exciting new feature — Odie the Ai-powered assistant! Odie (‘OD’) is a Chat-GPT-like AI tool integrated with OneDesk’s messenger and customer-facing applications. The AI uses advanced and modern technology such as large language models (LLMs) and generative AI to make suggestions, generate replies, and answer customer queries. Odie is a personalized assistant, meaning its answers are trained on your own content.
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wanywhere

AI in the workplace - Boost compliance governance in data sensitive environments

Mar 5, 2024 By wAnywhere In wAnywhere
The importance of AI is expanding across businesses and use cases. The emerging role of artificial intelligence is benefiting today’s digital-first businesses in ensuring compliance for data-sensitive roles handling information-critical operations. How AI in the workplace is enabling concerned organizations to strengthen security posture, let’s explore.
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