Teams | Collaboration | Customer Service | Project Management

Set up and improve auto assist faster with AI-generated procedure recommendations. Each week, AI analyzes your ticket data, top intents, and knowledge content to generate draft procedures grounded in your most common support issues. Review, edit, and publish these drafts in Knowledge admin—then monitor acceptance rates and usage to continuously refine performance. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

33 design bugs. One AI prompt. Zero user tests. In this video, Mathias Davidsen: GM of Prototypes at Miro, walks through three AI workflows changing how products get built, validated, and shipped. Whether you're a product manager, designer, or engineer, this is how AI is starting to replace weeks of prototyping work in a single afternoon, without breaking your design system or losing user context. What's the worst usability bug an AI has caught in something you shipped? Drop it in the comments, we read every one.

Stop losing millions to disconnected work. Learn how to build a unified system of work using the Atlassian stack to align engineering execution with executive strategy. When engineering teams lack a unified system, they often chase the wrong priorities or duplicate efforts, leading to execution drift and lower morale. In this session, Natalia Baryshnikova (Atlassian) and Vince Butera (Anaplan) share how to move beyond a collection of tools to create a single, connected platform using Jira, Jira Align, Compass, Confluence, and Rovo.

Learn how organizations leverage Asana to bridge the gap between high-level strategy and daily execution. This demonstration covers the entire goal lifecycle, showing you how to align work to priorities, track performance in real time, and keep leadership informed without manual follow-up.

In this tutorial, I show you how to leverage Claude connectors, which use MCP (Model context protocol) to instantly turn Miro action items into Jira tasks. This helps you eliminate manual data entry and focus on prioritization and strategy. By connecting Claude to the Miro Connector and the Atlassian Rovo Connector, you can automate sprint planning and retrospectives with a single AI prompt. Key Topics Covered.