Teams | Collaboration | Customer Service | Project Management

Freshservice ITSM: Modernize IT Operations with AI, Automation & Proactive Service Management

IT teams today are expected to deliver more than fast resolutions—they’re expected to be strategic business partners. Freshservice helps IT unlock that value with AI-powered ITSM, proactive operations, enterprise-grade ITIL support, and modern employee experiences. In this video, discover how Freshservice transforms IT service management across incident, problem, change, and service request management lifecycle—while improving visibility, automation, and user experience.

Product Decision Making with AI: Miro Insights and Portfolios

Peter Parkes, Solutions GM, and Lauren Brucato, Lead Product Manager for Miro Insights, demonstrate how AI-driven analytics transform overwhelming product data into actionable insights that drive measurable revenue growth. This session reveals how Miro Insights and Miro Portfolios enable product teams to align strategic decisions on "what" to build with clear understanding of "why" to build it.

Beyond the chatbot: why agentic AI is the partner internal comms has been waiting for

The hype around AI in internal comms is intense and confusing right now. The comms pros I’m talking to aren’t lacking tools. They’re trying to figure out which ones actually work. And asking when it’s OK to use them. And even wondering which ones won’t kill our craft. The fears are legitimate: Will I have a place in the future? Will AI kill my critical thinking? And how do I keep up when the pace of change won’t wait?

An "unreasonable" era: Mike Cannon-Brookes on leading, creating, and staying ambitious in the age of AI

This story is based on an interview with Harry Stebbings on the 20VC podcast. You can listen to the episode here. Ever stare at your washing machine and wonder, “Why is this so complicated?” Mike Cannon-Brookes does. After more than two decades building Atlassian, he’s convinced that progress depends on being a little “unreasonable”: challenging the status quo, redesigning what doesn’t work, and empowering others to do the same.

How to Build Custom AI Workflows That Work for Teams

Joe McLean, Group Product Manager, and Daniela Kirchhübel, Head of Platform PMM & Partner Marketing at Miro, guide you through building custom AI workflows that transform entire team operations. This hands-on masterclass reveals how collaborative canvases evolve into intelligent prompts that amplify human creativity and decision-making.

Deep Dive Ai Summit Series: Employee Service

Discover how zendesk’s AI-powered employee service transforms support with smart automation, built-in IT asset management, and no-code workflows using Action Builder. See how microsoft copilot integrates seamlessly with everyday apps like Teams and Outlook to keep employees productive. This deep dive shares practical tips to boost efficiency and deliver better experiences with zendesk AI tools. Whether you’re just getting started or want to optimize, this video will inspire you to unlock the full potential of AI-powered employee support.

Miro AI Prototyping Tutorial for Product Teams

Mathias Davidsen, Solutions GM for Prototypes, and Shipra Kayan, Principal Product Evangelist, demonstrate how Miro Prototypes revolutionizes product development by transforming early ideas into testable concepts before teams touch design tools or write code. This interactive session reveals how collaborative AI prototyping accelerates decision-making and eliminates costly rework.

Teaming with AI: How Voltage Control reinvented product collaboration with Miro AI

When Miro’s new AI Flows and Sidekicks features began to take shape, Voltage Control — a long-time Miro Solutions Partner and facilitation academy based in Austin, Texas — saw an opportunity to explore something bigger than functionality. That curiosity sparked a deep collaboration between Miro’s Product and Customer Marketing teams and Voltage Control’s facilitation experts.

From Miro Idea to AI Landing Page in 5 Mins (Lovable AI + Miro MCP)

Watch how I turn a simple app idea on a Miro board into a fully-designed, professional AI landing page in just 5 minutes. This video demos an incredible AI workflow using Miro's AI to generate a full product brief and then feeding it all into the Lovable AI website builder. If you're an entrepreneur, product manager, or designer, this is the fastest way to go from idea to a live landing page. We use the Lovable platform to instantly generate a high-quality website based on the content from our Miro board.