Teams | Collaboration | Customer Service | Project Management

HR shared services were designed to centralize support and improve efficiency, but many teams today are still overwhelmed with repetitive employee requests, from leave queries and payroll questions to policy clarifications and onboarding support. Despite having shared service models in place, HR teams continue to face delays, rising ticket volumes, and increasing pressure to meet SLA expectations. The core issue isn’t centralization, it’s the reliance on manual case handling.

How Time Doctor uses AI models to turn activity data into actionable benchmarks.

Cross-posted from Atolio’s announcement. Atolio, the only fully self-hosted, AI-powered enterprise search platform designed for security-conscious organizations, is excited to announce it now offers a native connector for Zulip, the team chat platform that gives security-first organizations complete ownership of how, where, and by whom their conversations are stored and accessed.

AI transparency builds trust, ensures fairness, and complies with regulations. Dive into the benefits, challenges, and strategies to achieve transparency in AI.

96% of companies haven’t seen meaningful business value from AI. And yours might be one of them. IT leaders are spending big anyway – and wondering why projects still slip and service metrics refuse to improve. According to Atlassian’s AI Collaboration Index, 96% of companies haven’t yet seen meaningful business value from AI, despite widespread investment. AI has made it easier to get work done, but not easier to work together.

The learnings in this blog post are based on sessions from Atlassian’s Teamwork in an AI era event featuring Forrester Senior Analyst Will McKeon-White and Atlassian’s Teamwork Lab. You can check out these sessions and others on demand. Everything’s moving faster. Decks are drafted in an afternoon. Customer emails write themselves. Reports that used to take a week now show up in your inbox overnight. But the faster your teams move, the harder it gets to keep everyone on the same page.

New research reveals a striking gap between how much control mid-market IT leaders believe they have over unsanctioned AI, and how much they actually do.

AI is everywhere. It drafts emails, summarizes meetings, analyzes data, and writes a first pass of project briefs. On an individual level, it’s working. In our research at Atlassian, we found that knowledge workers say AI is helping them save 76 minutes per day. That’s the shallow end – useful, energizing, and a good way to build momentum.