Discover InsightsAI: the latest add-on from Insightful, designed to enhance workforce management with real-time data insights. Find out how the feature can simplify your decision-making process and help you build a more productive and agile workforce!

Imagine you’re in charge of a big company and want to ensure all your workers are happy, productive, and working well together. But how do you do that? Well, it’s like putting together a puzzle. Each piece of the puzzle represents a type of worker and their job, and you must figure out how to make all the pieces fit together perfectly. We call this “workforce intelligence,” and making your company run smoothly is important.

Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use solution to the legacy world of expensive call centre technology. Nearly two decades later, we’re here to disrupt the industry once again – this time with AI.

One phrase in the rapidly changing world of technology is causing waves across various sectors: Generative Artificial Intelligence, or Gen AI. It is indisputable that technology has the ability to transform processes, boost output, and improve consumer experiences.

By providing access to vast amounts of data and increasing computational power, AI and machine learning are changing how we work. In product development, this new technology is creating an opportunity for Agile teams to overcome the limitations of traditional processes and instead focus on more meaningful work.

Customer service optimization and satisfaction are paramount as businesses of all sizes are turning to generative AI to enhance the customer experience through streamlined support processes. Through the power of generative AI in customer service, you can redefine the way you interact with your customers, ensuring their needs are met more efficiently and effectively.

Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.

In today's rapidly evolving business landscape, the integration of artificial intelligence (AI) has become increasingly prevalent, offering a multitude of opportunities for workflow automation. Let's delve into ten specific ways in which businesses can harness AI to streamline their operations effectively.

There is a revolution in the corporate world, where productivity and innovation come together smoothly. It’s not about great products or flashy marketing campaigns; it’s about something more essential – the workforce and Leapmax are a testament to it. Workforce Analytics Software is a great tool that will redefine how businesses work, manage, and optimize their most valuable asset- their people.