Workforce engagement management (WEM) is an exclusive terminology to check and improve customer service agent engagement. An engaged agent is committed to his employer which simply means that he is also contributing a lot to meeting business objectives for his organization. In a contact center, the terminology typically means accomplishing exceptional customer service and individual KPI targets.

Learn about 15 top time management tools for virtual teams.

Productivity is one of the most important aspects of any business, as it directly affects the bottom line. It also measures how efficiently and effectively employees are working towards achieving the company's goals. In today's fast-paced business environment, where competition is fierce and margins are slim, productivity is more critical than ever. Employers often seek ways to improve productivity, but it can be difficult to know where to start.

Discover the essential strategies and tools for successful remote management with the help of Insightful's employee monitoring software. From communication to work-life balance, learn how to lead your team to success in the remote work era.

Learn how to optimize your remote work setup with a step-by-step process and useful tools that support it. Get insights into the challenges and benefits of remote work and create a more productive and engaged remote workforce.

Productivity is one of the most important aspects of any business, as it directly affects the bottom line. It also measures how efficiently and effectively employees are working towards achieving the company's goals. In today's fast-paced business environment, where competition is fierce and margins are slim, productivity is more critical than ever. Employers often seek ways to improve productivity, but it can be difficult to know where to start.

How does employee empowerment benefit an organization’s common goal? The importance of empowerment in organizations plays a very important role. Employee empowerment refers to the authority, control, resources, responsibilities, and freedom for employees to resolve issues and make better decisions for their organization. It is very much clear that empowering your employees leads to an increase in overall productivity.

As businesses across the globe embrace digital transformation and wholehearted acceptance of flexible work models, managing remote teams is a crucial competency for organizations. With teams spread across geographies, time zones, cultures, and working habits, the challenge of optimizing team performance and meeting deadlines can be daunting.

66% of workers operate from home at least part of the time, according to recent Robert Half research. Even after the pandemic is officially over, they want to work remotely three days per week on average. Our company also conducted a separate survey and found that 74% of organizations allow employees to work from home. Companies like Aha, NationBuilder, and Automatic Buffer are some companies successfully working as 100% remote companies.

Explore the benefits of implementing employee monitoring software in the insurance industry, including reducing turnover, ensuring compliance, streamlining tasks, and optimizing remote work management. Learn how this technology can transform workforce management and drive success in the insurance sector.