7 Best Practices for Helpdesk Reporting
A good report highlights data trends and communicates important information that keeps the wheels of your customer service or support department running smoothly. A less-than-perfect report, on the other hand, conceals important ideas, overwhelms the readers with convoluted information, and will probably end up as a paperweight on your desk within a few hours of printing. Here’s how to make sure your reports always fall into the first category.