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Latest Videos

Creating Knowledge Base Articles to Reduce Your Number of Tickets

Knowledge base articles can help your organization optimize resources and keep useful information in one place. Doing this can reduce the number of tickets by giving end users basic knowledge to resolve some situations by themself. It will also help agents who are unfamiliar with that topic to help others. In this video, we’re showing you how to easily create and administrate knowledge base articles in InvGate Service Desk.

Four Key Steps to Make the Most of Your Knowledge Base

A Knowledge Base is an invaluable tool for IT leaders to provide information about an organization's processes, policies, and information This video is our look at the top key steps to make the most of your Knowledge Base, based on our experience as providers of top-of-the-line IT service management solutions.

Do User Experience Surveys Work? Demystifying User Research

Sometimes, simply choosing not to send a user experience survey saves you time and money, not to mention improving experiences simply by not sending an empty survey. In this presentation, InvGate Product Specialist Matt Beran talks user experience research and the role of surveys. Plus, he tries to answer the ultimate question: do user experience surveys work?

All About Experience Level Agreements (Are They Here to Replace SLAs?)

SLAs can only give you so much information. They certainly don't tell the full story. Experience Level Agreements, or XLAs, are here to fill in some of the gaps. Let's explore how. This video is our look at Experience Level Agreements: what they are, how to implement them, and whether they're here to replace SLAs for good.

Things Holding You Back From Switching Service Desks (And Why They're Wrong)

For IT leaders, it is easy to feel *stuck* with a service desk provider that isn't really working out. But switching to a new service desk tool is a lot easier than you think! This is our list of things IT leaders think are holding them back from making the change... but actually aren't!

InvGate Service Desk: 5-minutes demo

Get a fit-for-purpose support solution implemented in record time with low-code customizations and ITSM best-practice capabilities. InvGate Service Desk provides unmatched collaboration between users, powerful automations & smart ticket management tools. Some star features include drag-and-drop visual workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing, and Gamification.

Get To Know InvGate Service Desk

Get a fit-for-purpose support solution implemented in record time with low-code customizations and ITSM best-practice capabilities. InvGate Service Desk provides unmatched collaboration between users, powerful automations & smart ticket management tools. Some star features include drag-and-drop visual workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing, and Gamification.