Learn how to notify customers when a support tickets is resolved, and edit existing triggers to prevent duplicate emails.

Jira Service Management is one of the leading platforms to receive, track, manage, and resolve service requests... but what does this really mean? In this episode of Atlassian Answered, we're going to answer the question: What is Jira Service Management?

In this Basecamp Office Hours session (recorded live on January 22, 2025), Kimberly and Ashley from the 37signals team walk through some examples for using Basecamp for personal projects. They are joined by a long-time Basecamp customer who shares how he uses Basecamp to manage his family life and keep up with details for his daughter with special needs.

Clicking and dragging sticky notes one by one? Daniel Wirtz's hack makes it easy to organize them all at once!

Copilot similar tickets: Help agents find similar tickets faster | Zendesk Product Spotlight As an agent, when you’re stumped trying to solve a ticket, it can be super helpful to see how your teammates have handled similar tickets in the past. The copilot similar tickets feature helps agents find similar tickets to the one they're working on. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Confluence is a project management tool used by millions to write, share, and store content. But what does Confluence actually do and why is it so popular?

Learn how to share a Miro board and manage sharing rights like a pro! In this video, we cover everything you need to know about sharing your board with others, controlling access levels, setting passwords, and even sharing with other teams. Whether you're collaborating with your team or sharing your board externally, this quick guide has you covered. Found this video helpful? Like, comment, and subscribe for more Miro tips!

Sometimes one brain just isn't enough! Watch Yi Lin supercharge their learning with Miro as their second brain.

Think you know Workstatus? Think again! IT project managers, here are five must-have features to boost productivity and streamline workflows.

Join Lotte, Chief of Staff at Miro, as she walks through how her team uses Miro to plan the Summer Leadership Forum for Miro’s top 70 senior leaders. From choosing the perfect venue to drafting the agenda, Lotte demonstrates how Miro’s Offsite Planning template streamlines the entire process. With features like Dot Voting for speaker selection and Miro AI for post-event insights, Miro makes offsite planning seamless and collaborative. Whether you’re organizing a leadership forum or your next team event, Miro helps turn big plans into actionable outcomes.