Business Process Outsourcing and Knowledge Process Outsourcing share many common benefits. But did you know the primary differences between BPO vs KPO? To start with, KPO is a targeted industry that focuses on the outsourcing of knowledge-based services while BPO is the general outsourcing of non-core activities to a third party service provider. KPO also differs quite a bit from BPO in terms of its services and complexity.
Back office functions like data management, payroll processing, HR administration, etc., play an essential role in a company’s scalability and productivity. But why do companies outsource back office BPO functions? Businesses often find it challenging to execute back office processes as it requires the latest technology, infrastructure, and qualified professionals. Outsourcing these processes gives companies a chance to improve their back office operation in a cost-effective way.
It’s a tough old world out there, especially at the moment. The last few years have seen a global health and economic crisis, and we’re far from out of the woods. All organizations need to be more headstrong than ever to deal with the consequences. This extends to BPOs, too, who need to ensure their businesses are resilient. As BPOs transition to remote work, questions are being raised about how this affects productivity, engagement, and resilience.
Time-wasting is a common phenomenon that almost every company has to face in some form or another. For BPOs, low productivity and motivation levels are common, and many senior figures are still focusing on cracking down on time-wasting. This is particularly so in companies that have migrated to remote working and hybrid working models, where supervisors and managers cannot easily see what workers are doing from one moment to the next.
Four common challenges with outsourcing and their solutions.
We all know that productivity is a key issue for BPOs of all types. We also know that BPOs have had to deal with more productivity related-issues in recent years due to the move to remote and hybrid working. However, BPOs that are still based primarily in a physical office also face many challenges around efficiency and employee engagement, particularly in this current tight job market.
A guide to the four types of outsourcing.
Together with the world’s leading outsourcing advisory website and aggregator marketplace, Outsource Accelerator, we’ve launched a comprehensive and objective analysis revealing the top 500 outsourcing firms globally. The much-anticipated index, known as the Time Doctor OA500 2023, was developed over 18 months using Outsource Accelerator’s proprietary methodology, which assessed multiple points of metadata from more than 2,500 business process outsourcing firms worldwide.
An overview of outsourcing pain points and how to overcome them.
