It’s common knowledge that the benefits of self-service for your customers, your team, and your company can be significant. Establishing the right knowledge management practices can allow your team to maximize your self-service potential and give your customers exactly what they increasingly prefer: the ability to self-serve and help themselves.

Taking your self-service to the next level requires work and preparation. But don’t worry; this guide is specifically designed to help you create the right practices internally and build the best self-service experience you can for your customers.