Great customer experiences are about making personal connections. Discover why human customer service is important and how you can use AI to enhance it.

For many, Excel spreadsheets are a no-nonsense way to keep track of your business KPIs. Whether you want to track company revenue, sales team performance or key marketing indicators, Excel is the go-to tool for many business leaders who want a simple way of monitoring the metrics that matter. However, you may have noticed that Excel is not the most effective way of getting your team to take notice of your KPIs.

Is your organization stuck in a rut? Discover effective strategies to combat organizational inertia, embrace change, and enhance operational agility. Act now to revitalize your workplace and stay ahead in a dynamic business landscape. Find out how a computer monitoring app can offer a comprehensive overview of your workforce’s health.

Even if you’re not an engineer, if you work in tech, chances are you’re familiar with retrospectives. Some might argue that retros are a waste of time, emphasize the negatives, or can suffer from a recency bias. Despite these challenges, retros are an important part of development work. They help teams learn from past mistakes, celebrate the successes, and — when practiced long-term — can capture trends and patterns that foster more comprehensive insights.

In the ever-evolving world of product planning, staying ahead of the curve is essential. This month, we want to share with you a series of updates designed to streamline your process and enhance collaboration. We’ve fine-tuned the Planner app, turbocharged Azure DevOps collaboration, and built some more features to boost your diagramming experience. These and other enhancements are poised to elevate your productivity to new heights.

A well-implemented school CRM can streamline communication, strengthen relationships with students and families, and ultimately fuel a thriving school community. However, navigating the process of choosing and utilizing a school CRM can feel overwhelming. This guide will equip you with the knowledge and steps you need to successfully implement and leverage a CRM for your school's benefit.

A healthcare tech team has an exciting new idea. They see an opportunity to integrate new app features that support patient care beyond telemedicine appointments, like how-to videos for home exercise programs prescribed by physical therapists and detailed dietary guidelines from nutritionists. So they send out user surveys and develop a beta version for early adopters, who enjoy the new additions. But when they roll out the final version, it’s a flop. What happened?

This is the fourth part of a series about the future of employee experience (EX). For the full picture, get your free copy of Next in EX: Trends shaping employee experience. Employees expect to be heard. To empower and engage them, organizations are turning to unified employee experience (EX) platforms that enable them to seamlessly solicit feedback, measure sentiment and elevate internal voices.

As a freelancer, you know that time is money. That’s why it’s crucial to find a Time Keeping App to help you stay on track and deliver your projects on time. There are different Time Keeping Apps available, but not all are created equal. We will give insight into the most popular Time Keeping Apps for freelancers so freelancers can choose which one is right for them.