Teams | Collaboration | Customer Service | Project Management

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Cracking the productivity myth: Overtime isn't the answer

The idea that working overtime increases productivity has long been taken for granted in today’s hectic workplace. But this very idea is called into question by ground-breaking research from the business-to-business marketplace Expert Market. Their 2023 study, which covered 40 nations, sheds insight on the real relationships between productivity levels and hours spent.

Tech layoffs rise, yet small businesses maintained stability

As the tech industry undergoes constant changes, layoffs rise, shaking Silicon Valley to its core. Small businesses have emerged as a symbol of security and stability in this day and age where tech giants rule the business world, standing out in contrast to the quick-changing and fast-paced corporate environment. Despite the challenges they face, small businesses have managed to thrive and make a name for themselves, often becoming pillars of their local communities.

10 top encrypted collaboration tools for secure digital workplaces

Did you know that as per recent estimates, 43% of cyber attacks are aimed at small businesses? As a matter of grave concern, only 14% of SMBs are geared up to counter such an attack that often severely impacts their brand position and prospects of growth. In this scenario, encrypted collaboration tools can help enterprises strive to safeguard their digital workspaces.

Securing mission-critical communications with a self-hosted, air-gapped collaboration suite

Defense industries deal with sensitive information that, if leaked, could compromise national security. So, the digital battlefield holds just as much importance as its physical counterpart. Therefore, safeguarding mission communications and thwarting cyber attacks is the perpetual objective. One way to ensure secure mission communication is through the use of a self-hosted, air-gapped environment.

How This Agency Reduced Churn by 50% (with AI's Help) w/ Erik Huberman

Wanna know how a 200-person agency reduced churn by 50% from one year to the next? Even though Hawke Media is one of the most successful marketing agencies in the United States and they’ve scaled to hundreds of millions in annual revenue, their journey hasn’t been without bumps in the road. At the beginning of 2022, they saw client churn on the rise and their CEO, Erik Huberman, knew he had to adjust their strategy to address a new challenge.

Business Process Outsourcing (BPO): Everything You Need To Know

The word outsourcing originated in the 1970s when manufacturing corporations looking to improve efficiency began employing outside firms to manage non-essential procedures. In 1989, it was first recognized as a business strategy, and later, in the 1990s, it became a fundamental part of the business. One of the oldest yet popular mainstream business practices that allows companies to profit more from the global supply chain is outsourcing. Business process outsourcing (BPO) was booming then.

HR Trends 2024: Nurturing Human Skills in the Age of Automation

Get insights into HR’s evolution towards People Experience Departments, prioritizing a skill-based hiring and talent journey. This trend emphasizes the significance of human skills and productive working. Discover how Insightful’s software aids in human resources analytics.

7 Call Center Innovative Ideas to Boost Your Competitive Edge

Are you searching for ways to attract clients to your virtual call center? You’re certainly not alone. Many businesses are shifting to virtual call centers to tap into their numerous benefits. However, attracting clients can pose a challenge without strategically approaching it. When securing clients for your virtual call center, you can implement several proven strategies to kickstart your business and ensure its success.

10 Ways To Overcome The BPO Tech Challenges And Transformation In 2024

Technology is evolving, and it is transforming many industries around us. The BPO industry is no exception. As this sector is well-known for being extremely tech-savvy, the transition rate is noticeably high. We must recognize the upcoming challenges posed by tech development and digital transformation around the BPO Industries.